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Elite Ivy Tutors Customer Relations & Operations Manager

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Headquarters: New York, NY
URL: https://eliteivytutors.com

Elite Ivy Tutors is hiring for a new member of our management/administrative staff who will assist with customer relations, operations, hiring/training new tutors, and facilitating lessons. This is a remote position, and the hours are highly flexible, although some work will typically be required every day (including weekends). This is a full-time position (30-40 hours/week), but there may be an opportunity for a part-time role as well, if a qualified candidate is interested.

Start date: ASAP. Minimum expected commitment of one year.

Responsibilities will include:

Answering incoming sales calls and emails to explain EIT’s services, answer questions, and provide recommendations
Following up with prospective clients after initial contact to close deals and gather information for arranging lessons
Matching new clients with tutors from EIT’s roster, and monitoring correspondence between tutors and clients
Supervising all tutors to enforce company policy, ensure clients’ needs are being met, answer questions, and provide recommendations
Interviewing tutor candidates and training new tutors
Liaising with clients throughout their relationship with the company to facilitate billing and other administrative processes, and resolve any issues or complaints that arise
Managing other administrative responsibilities such as website maintenance, ordering lesson materials, and resolving accounting discrepancies
Opportunity to contribute to business growth and marketing if desired

Ideal candidates will have:

Degree from a four-year college (required)
Excellent phone and email correspondence skills
Ability to handle sales calls, client complaints, and other customer relations diplomatically
Strong attention to detail and organizational skills
Ability to manage a large volume of correspondence and other administrative responsibilities with little oversight
Self-starter mentality, and ability to successfully work independently
Facility with or ability to learn basic software platforms such as Google Suite, Skype, and CallRail
Prior management experience a plus
Experience with private tutoring or education a plus