LexBlog Customer Success Manager

Headquarters: Seattle, WA
URL: https://www.lexblog.com

• Be the trusted advisor and advocate for LexBlog customers
• Post-sale member onboarding (get our users up and running and using our products), including some strategic consulting, project management and configuration of products per customer specifications
• Assisting members in getting value from LexBlog products through “blogging done right” teaching, check-ins, and feedback
• Contributing to the ongoing maintenance and activity of on-demand resources–including in-platform help, written and video tutorials, community forum, knowledge base, and webinars–to assist members achieve their desired outcome through blogging and use of LexBlog products
• Maximize renewal rates, and develop and implement a framework to identify and minimize churn
• Earning member trust on behalf of LexBlog to build their continued loyalty to use our products and associated services (as a result of your efforts, members should feel they get substantial value using LexBlog)
• Participating in transparent reporting and tracking of customers via in-house metrics
• On-field product management, bringing intelligent product feedback and recommendations from users back to the LexBlog Product team

• 3+ years of relevant experience, with experience at a SaaS or software subscription business models
• Experience with SaaS solutions; user adoption and project management experience is a plus
• Strong analytical and problem solving skills; ability to think on your feet and respond quickly and confidently to customers in uncertain circumstances
• Strong presentation skills, excellent verbal and written communication skills including the ability to facilitate meetings and host webinars
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously; able to work independently
• Experience managing different types of customers (users) with different management needs (e.g. large versus small accounts, different markets, etc.)
• Experience gathering intelligent product feedback and recommendations from customers

• You love serving others
• You like having fun
• You like growing
• Have a passion for blogging and social media
• You like working with company leadership on a regular basis
• Have a ton of energy
• You are organized and systematic to a fault
• You like people and enjoy meeting new people
• You are a good writer
• You know done is better than perfect
• You do what it takes
• You enjoy teaching, training, and/or coaching 

To apply: https://www.lexblog.com/careers/customer-success-manager/