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AgencyAnalytics Customer Success Specialist

via

Headquarters: Toronto, Canada
URL: https://agencyanalytics.com/

We're seeking an experienced, high level customer success champion to provide account executive services to users of our highly successful SaaS utility. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that's passionate about helping customers to reach their business goals using our product. Most of this will be done using intercom and salesmachine for communication and zoom to provide screen sharing demos.

Responsibilities

Respond to customers inquiries via Intercom
Perform one on one screen share demos
Run training sessions for new accounts
Conduct webinars for B2B customers
Perform account setup and similar "account executive" type functions
Reach out to low performing accounts to reduce churn
Increase onboarded and active accounts

Experience Required

3+ years in a similar customer success or technical support role for a SaaS
Moderate to advanced understanding of SEO / Digital Marketing
Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
Advanced written communication skills
College degree (bonus)
Experience running your own website (bonus)

Salary