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Treehouse Customer Support Representative

via

Headquarters: Portland, OR
URL: http://teamtreehouse.com

Treehouse is looking for an enthusiastic and self-motivated Customer Support Representative with at least 3 years of customer support experience. The ideal candidate will have demonstrated experience working in a remote environment answering technical, billing, and general inquiries. The person hired for this role will also be comfortable answering emails, live chat, returning phone calls and cross-team collaboration.

As a Customer Support Representative, you’ll be part of a fast moving team that genuinely cares about its students and their success. Patience, problem-solving, strong verbal and written communication are just a few of the things you’ll need to succeed in this role.

Responsibilities

Review and respond to student inquiries via email and live chat
Document feedback and relay information to various teams to further enhance the student learning experience
Work to resolve issues by researching the cause of the problem and working out solutions in partnership with other teams and the student themselves
Engaging with our students through various social media outlets and on our Community forum
Account management and student billing

Qualifications

Minimum 3 years of customer support experience required
Proficient in working online and in a high productivity environment
Experience with online support tools such as help desks, ticket systems and chat programs preferred
Excellent communication skills, both verbal and written
Learns quickly uses errors as a learning opportunity
Works effectively independently and as part of a team
Finds ways to stay motivated even when the work is repetitive
At the same time, demonstrates comfort working in a rapidly-changing environment
Fluent in English (additional languages are a plus)

Benefits

In addition to innovative, exciting and meaningful work, Treehouse team members enjoy:
Health Care: Medical, dental and vision.
Retirement: Company matches up to 6% of salary if elected. Fully vested from date of enrollment.
Life Insurance and AD&D
Group Long-Term Disability
Flex Spending: Medical / Dependent Care
Holidays: 9 paid holidays plus a 1-week shutdown in December
PTO: 144 hours per year (accrued at 12 hours per month)
Wellness allowance $125 per check to invest in items and activities that contribute to your overall wellness
Education: Reimbursement of up to $1,500 per calendar year for expenses related to education