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Kumu Customer Support/Success Lead

via

Headquarters: Remote
URL: https://kumu.io

Kumu is a SaaS based data viz platform that helps people make sense of complex relationships, mostly through network, systems, and stakeholder maps. We’ve worked with some of the world’s top organizations including The Omidyar Group, Hewlett Foundation, USAID, Stanford ChangeLabs, Democracy Fund, World Bank, Humanity United and more.

We’re growing our customer support team and looking for someone who can provide stellar front-line support to our many customers. You’ll often be the first person our customers interact with – replying to support emails, supporting our community on Slack, pointing people to help docs, troubleshooting issues with customer maps, responding to billing and account inquiries, and much more.

Being a clear writer and a natural problem solver is a must. You should also work well in unstructured environments and bring a personal warmth that helps to build relationships with customers.

Timely responses to support requests are a top priority for us. To support our global customer base we are looking for candidates that can cover one of the following time zones (in your application, please specify which one interests you):

Europe
Asia Pacific

You don’t need to live in that time zone, but we expect you to be able to cover approximate business hours for one of those regions (8:00 - 17:00).

We're open to working with skilled candidates who can't immediately commit to full time work. If you're currently employed or have other commitments, don't let that hold you back from applying. If you're excited to work with us and motivated by our manifesto then we want to hear from you!

Please send an email to [email protected] if you’re interested or know somebody we can reach out to who might be. In your application, make sure to include the following: