Softrams Data Analyst Digital Analytics

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021) 

INC 5000, Fastest growing companies in America (2023, 2022) 

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 

2020 NXT UP - Top Federal Emerging Technology and consulting firms 

2020 Inaugural DC Metro’s Most Successful Companies 

2020 Washington Technology Fast 50 

NVTC Tech 100 (2020, 2019) 

Job Description: 

Softrams is seeking a Data Analyst with experience in digital analytics, web analytics and user experience. As a digital analyst, you will be responsible for analyzing and optimizing digital customer journeys to improve public web user experience on federal government sites. The application of advanced analytics is expected.  

• Ability to obtain a U.S. Federal Position of Trust clearance designation. 
• Must reside in and be able to perform work in the United States. 
• Must have lived in the United States for 3 of the last 5 years. 

• Bachelor’s degree in data science, statistics, mathematics, public health, economics, or related quantitative field, 
• 8+ years' experience in data analysis, software/application development, business system analysis, or program integrity investigations. 
• Advanced proficiency with analytical software including Adobe Customer Journey Analytics, Python and/or R, to manipulate and analyze data and to build analytical models. 
• In-depth knowledge of statistics and algorithms used in predictive modeling, machine learning, and text analytics their appropriate use. 
• Experience with data engineering using SQL queries, Spark, and/or python and to extract and transform large volumes of data into a format suitable for analysis. 
• Experience using cloud-based services and resources (e.g., AWS, Azure, Google cloud). 

• Advanced degree data science, statistics, mathematics, public health, economics, or related quantitative field. 
• Knowledge and experience in healthcare, especially healthcare plans and the Affordable Care Act 
• Knowledge of working in a team-based agile work environment with certification in the Scaled Agile Framework (SAFe) or the capacity to obtain certification. 
• Strong problem-solving skills with an emphasis on analytical product development in a business context, particularly with government-related data. 
• Excellent attention to detail and ability to maintain quality control for one’s own work or the work of others. 
• Excellent written and verbal communication skills for coordinating across teams and interacting with clients. 
• Ability to manage multiple projects efficiently and able to meet deadlines with time management and organizational skills. 
• Effective writing skills with the ability to communicate complex data in a simple, actionable way. 

• Develop and refine analytic solutions to model user behavior towards determining pain points and areas for improvement in website usability. 
• Leverage web analytics tools and techniques, querying large data sets, conduct advanced statistical analysis and translate results into insights to drive business actions. 
• Build tools to assess and monitor user interactions with the system for anomalies. Model and forecast website traffic for application support management. 
• Analyze user feedback using natural language processing and/or generative AI to assess user experiences.   
• Work with human center user experience researchers and designers and the project team evaluate findings and identify solutions in the system and interface design.  
• Prepare complete and accurate reports and documentation of objectives, methods, results and findings. 
• Formulate, implement, and manage an analytical roadmap for customer and web site analytics to ensure improvements and business objectives are achieved 

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly DoordashDashPass subscription. 
• Group discounts via LifeMart ADP 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:

Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at [email protected] 

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf