Thunderhead Mobile Engineer

Who are we?

Since our launch in 2004, Thunderhead has become a recognized global leader in the customer engagement market (The Forrester WaveTM Journey Orchestration and Visioning Platforms Q4 2018, https://www.thunderhead.com/news/thunderhead-named-a-leader-in-forrester-wave). With our cloud-based, intuitive ONE Engagement Hub, Thunderhead helps businesses understand their customer's true intent and enables orchestration of individualized journeys for every customer across web, mobile, in-store and contact center touchpoints, seamlessly and in real-time, billions of human moments and millions of individual journeys.

Who are you?

• You are a mobile developer, analytical thinker, and problem solver

• You are comfortable interacting with customers and communicating with them directly, aiming to solve any issues raised as quickly as possible

• You are committed to success and do whatever it takes to deliver your task on time with high quality

• You construct elegant, maintainable, application software

• You are self-motived to test and retest until what you are about to deliver is as close to perfect as you can possibly make it

• You are passionate about your craft and have explored various mobile libraries and frameworks, working with some professionally, keeping an eye on others, and comparing all so that you are aware of the different solutions they can provide

• You are comfortable discussing requirements with the product management team, throwing your own ideas into the mix

• You like working in an Agile (Scrum) development environment and take responsibility for getting things done in a reasonable time frame

• You have the ability to get work done efficiently and with minimal initial guidance

• You are a personable team player, we interact and collaborate at all times, under all sorts of circumstances and we will expect you to do the same

Job Summary

As a Mobile Engineer, you will work hands-on within the Thunderhead development team focusing on customer integration support, delivery of the mobile SDKs developer documentation and app example solutions for various mobile frameworks, while requiring participation in architecture and analysis activities. This role requires an engineer with at least three years' experience, very strong technical skills and experience in providing SDK integration support. You should be comfortable being the main point of contact between the client-facing support teams and our team.

Responsibilities and Duties

• Liaise with Customer Success and Support teams to identify and resolve implementation, performance and support issues

• Work on improving Thunderhead's developer documentation and example app offering to help customers with SDK integrations 

• Maintain and refactor existing code by analyzing and identifying areas for modification/improvement

• Enhance Thunderhead's product offerings by identifying and fixing bugs and software deficiencies

• Research and investigate new technologies and evangelize about them to enhance the team's depth of knowledge and increase Thunderhead's competitive advantage

• Be actively involved in the creation of automated tests for new/existing code

• Ensure that new software conforms to the agreed-upon definition of done

• Enable testing by ensuring sufficient knowledge transfer to the QA team

• Think laterally as part of a team, or individually, to meet the requirements of the project

• Utilize open-source projects for solving complex problems

Required Skills

• Experience building native mobile apps for both Android and iOS 

• Experience in communicating with customers, other technical teams, and management to collect requirements, case information and describe software features

• Significant hands-on experience with Xcode and Android Studio

• Excellent written and oral communication skills

Other Skills/Capabilities

• Hands-on experience developing apps using technologies such as React Native, Cordova, Ionic, Unity and/or other platforms

• Experience in handling releases to platform-specific package and dependency management solutions

• Some experience writing shell scripts 

• Some experience with Firebase push notifications

• Some experience in setting up and managing mobile CI builds with Jenkins and Firebase

What's the Deal?

We will provide you with a series of challenging issues together with the tools, equipment, and support to give you the best possible chance of succeeding.

To reward you for your hard work, we'll provide you with a competitive salary, including an annual bonus. We are open for you to work remotely or based in our collaborative and vibrant Manchester, NH office. We also recognize that our colleagues deserve to be looked after outside the office, as well as on the job. In addition to joining a dynamic, friendly team, we provide a range of benefits including medical and dental insurance, 401k plan, and various company-sponsored social outings. 

As a rapidly growing company, we offer plenty of opportunities for career development - the majority of people in senior positions within the engineering department have been promoted internally.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

This position is not eligible for immigration sponsorship. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.

To learn more about Thunderhead visit:

https://www.thunderhead.com

https://www.linkedin.com/company/thunderhead---com