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Skedda SaaS Customer Success

via

Headquarters: Melbourne, Australia
URL: https://www.skedda.com

We’re an Australian-based SaaS organisation and it’s getting a little tricky for us to look after our growing worldwide fanbase!

Skedda is short for "scheduler" - an online booking and scheduling platform used by thousands of venues around the world. The platform is designed to streamline the management of 'spaces'. Skedda is suitable for venues with meeting rooms, coworking spaces, community facilities, classrooms, studios, sport courts or any other bookable type of ‘space’.

The opportunity:

We’re looking for a friendly, helpful, tech-savvy person with inbound customer support / sales experience; ideally from a SaaS background.

While the position is sales-focused, this role is for someone keen to become a product-expert and help our customers find the best solution to their space-management problems. Our approach is geared around educating customers and demonstrating the value our product can bring their venue.

The position is full-time and fully remote but does require that live in a European timezone between UTC +0 - UTC +3

Your day-to-day will involve:

Knowing the product from back-to-front
Performing product demonstrations for prospective customers
Communicating with prospective and current customers through our in-app tool
Managing customers leads to their success/conclusion
Developing and improving scalable inbound and outbound sales processes
Collating data and feedback to assist with product-development decisions
Improving the onboarding experience
Collaborating with the product founders/developers

Requirements include:

Inbound/outbound sales / customer success experience
Tech-minded: able to easily understand technology in order to effectively communicate with our customer base, general interest in technology
Enjoy working in a high-volume sales environment, interacting with customers on calls, customer-facing experience in technology
High-level of English language proficiency (written and verbal)

To apply: https://iq23s25w.paperform.co

Posted Skedda SaaS Customer Success on October 14, 2019 via