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Shogun Support Specialist

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Headquarters: Remote
URL: https://getshogun.com

We are: Shogun, a page builder and optimization platform for eCommerce stores. We have thousands of active users, and we’re backed by some awesome investors, including Y Combinator.

We are looking to add a Support Specialist to our highly-reviewed support team! As part of our team, you'll work with customers to answer their questions, guide them through learning our app, and help identify & resolve issues they may be experience with their pages.

Become a true pro at our app, then help users do the same. :)

Responsibilities:

New User Education: Welcome new users and provide thorough answers to questions that may arise as they learn the app.
Troubleshooting: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner.
Maintaining Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for inbound messages from users
Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs.

Requirements:

3+ years of experience doing customer support for a USA based tech company, ideally a software company.
Excellent communication and writing skills. Absolute fluency in English is required.
Have a great attitude and desire to help people :)
Flexibility with working odd hours on a set schedule (dependent on location)
Stable high-speed internet connection
Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is great!
Knowledge of Shopify is excellent!
Basic understanding of HTML and CSS is amazing :)

NOTE: This position is for a full time remote contractor position. We have a fully distributed global team.

To apply: https://boards.greenhouse.io/shogun/jobs/4503789002

Posted Shogun Support Specialist on October 31, 2019 via