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healthfinch Technical Success Manager

via

Headquarters: Madison, WI
URL: https://www.healthfinch.com

Job Purpose

The Technical Success Manager is responsible for technical support of healthfinch’s enterprise customers during the implementation and maintenance of healthfinch’s products. They guide the customer IT department through configuration of the integration between healthfinch and the customer’s EMR.

Duties and Responsibilities

Post-sales integration/technical project management through optimization
Ongoing technical support for live customers - customers IT main contact
Technical troubleshooting and determination of whether system is working as designed, bug or need of an enhancement request
Technical liaison for customer and customer success team with product and engineering
Creation of technical support documentation

Qualifications

Deep knowledge of the Epic electronic medical record, including build and workflows
Nice to have: Cerner, Allscripts or Athena EMRs
Familiarity with ambulatory clinical workflows and challenges, especially those related to medications, labs, and task lists
Ability to guide customer IT staff through interface build and testing
Capable of managing and keeping pace with implementation timelines
Understanding of the interfaces, healthcare standards, and APIs involved in EMR integrations
Skilled with customer communication and relationship management
Experience troubleshooting technical issues using tools, documentation, and team members
Ability to write clear and concise technical documentatio
Cross-functional collaborator and/or technical liaison
Familiarity with the Agile Development and Product Management framework
Experience with SQL and at least one RDBMS, or ability to learn
Working knowledge of one or more programming languages, or ability to learn

Travel: Up to 20% travel

We welcome people of different levels of experience and backgrounds. We know that people can come by the skills and talents we’re looking for in many different ways, so if you’re interested, let’s talk! We’d like to hear your story. healthfinch is also committed to creating spectacular culture, along with phenomenal benefits. All full time employees are entitled to paid maternity/paternity leave, unlimited vacation and the ability to work anywhere in the continental United States.

To apply: https://healthfinch.bamboohr.com/jobs/view.php?id=11

Posted healthfinch Technical Success Manager on November 4, 2019 via