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Codelathe Technical Support and Sales Engineer (Philippines)

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Headquarters: Austin, TX
URL: https://www.getfilecloud.com/jobs/

CodeLathe, (an Austin, TX, USA based company) is looking for a passionate remote technical support/sales engineer to provide technical support and sales demos for our customer base around the world. This is a remote-job position and we are looking for candidates from Philippines.

Responsibilities:

Answer technical questions about software installation, deployment and usage scenarios
Deliver product/sales demos to customers, provide technical answers and recommend best practices to get maximum value out of FileCloud.
Assist customers with installation, configuration and deployment of CodeLathe software
Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software
Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
Unearth customer pain points and bring insights to the product team
Add and improve technical documentation

Required Qualifications:

Bachelor’s in Engineering degree or Sales with 3 or more years of professional technical support/sales experience is required
Ability to work in USA and Europe time zones
Experience with Microsoft Windows Server OS Administration and Troubleshooting including Active Directory is required
Strong Experience with Linux Administration and Troubleshooting is required
Excellent written and verbal communication skills
Self starter, highly motivated and works with little or no supervision
Genuinely passionate in helping others, takes ownership and pride in their job