Warning: This job is 1646 days old and is no longer valid

Spreedly Technical Support Engineer

via

Headquarters: Durham, NC
URL: http://www.spreedly.com

Currently, we are not hiring remote employees from NY, WA, CA or outside the continental US.

Spreedly is seeking an experienced Support Engineer to join our team, learn all about Spreedly, and begin contributing quickly. We’re a payments API that’s used by developers around the world, so you’ll become a product expert as you support our users.

Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond.

We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions, and take initiative. You listen with curiosity and a desire to learn, are patient, and can see the big picture.

A typical day might include running API calls to troubleshoot a customer issue, combing code to verify product behavior, updating documentation to provide clarity on said behavior, and running scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills.

What You'll Do

Research and troubleshoot API implementation questions and issues, encouraging self-service where possible
Work with partners to ensure optimal integration health for mutual customers
Provide early feedback on feature development, training and documentation
Seek out and execute new ways to optimize and automate team processes and responsibilities
Track feature requests, deeply understanding the customer use case, value and impact
Discover, analyze and communicate gaps in the customer experience
Create and maintain Help Center and technical documentation to aid in customer education and self-service

We're Looking For Someone With

3-5+ years of experience supporting customers, including support of a technical product
Technical experience with APIs and building integrations between tools
Passion and excitement for how quality customer interactions can drive business growth
Superior verbal and written communication skills
Demonstrated ability to learn new languages and technologies
Ability to thrive and take ownership in loosely structured environments
Ability to work standard US PST hours

Nice To Haves

Prior experience at a growth stage SaaS company
Prior experience supporting developers
Prior experience in the payments industry
Knowledge of and experience coding for HTTPS networking, security, web services, JSON or XML, user interface

What We Offer

Competitive salary + equity package
Outstanding medical and dental benefits (we pay 100% of monthly premiums for employees + families)
Open PTO policy
12 weeks paid family leave for all full-time employees
Company sponsored 401k
Yearly paid professional development

Due to the sensitive nature of what Spreedly does - handling payment data - candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later - we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

This position reports directly to the Engineering Manager, Support. Because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.

To apply: https://jobs.lever.co/spreedly/b7e52efe-7fc2-4e8a-b88a-cf9fbc7542a9?lever-source=WeWorkRemotely

Posted Spreedly Technical Support Engineer on October 21, 2019 via