IFTTT Platform Support Specialist (part-time contract)

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Headquarters: San Francisco, CA, USA
URL: https://ifttt.com

• Efficiently triage technical questions and feedback from developers building services and Applets on the IFTTT Platform
• Help to continuously improve the platform documentation and in-product explanations
• Become an IFTTT Platform expert who can answer internal questions from IFTTT sales teams
• Identify and reproduce technical issues, documenting product enhancements, and user experience improvements
• Assist with the platform’s service review process

• Expert troubleshooting and problem-solving skills
• Fluent in written and spoken English
• Experience with building APIs and user authentication (OAuth 2)
• Familiarity with various programming languages
• Available to work up to four hours daily between 2am-7am or 2pm-7pm Pacific Standard Time, with some flexibility to meet outside of those hours
• Experience working remotely
• Experience with email support or CRM tools
• Plus: familiarity with mobile SDKs
• Plus: experience working with product and engineering teams
• Plus: fluency in multiple written languages
• Plus: developer platform experience

To apply: https://ifttt.com/careers/platform-support-specialist-part-time-contract

Posted IFTTT Platform Support Specialist (part-time contract) on February 15, 2019 via

Harvest Harvest Expert

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Headquarters: New York, NY
URL: http://getharvest.com

• You’ll love this job if you are energetically curious and delighted to help others.
  
• We’ll love you if your a quick learner who’s also enthusiastic, kind, and so reliable that we can set our watches by how regularly you kick ass.

• You’ll learn the ins and outs of Harvest, Harvest Forecast, and are associated apps and integrations through our intensive training program. You’ll become a true Harvest expert (see what we did there?).
  
• You’ll answer email questions and phone calls for the vast majority of your day. That’s the job, mostly. We maintain an industry-leading average response time, with an emphasis on quality rather than quantity of tickets resolved. It’s troubleshooting, bug investigation, teaching, and occasional therapy (“I believe in you!”).
  
• You’ll work alongside our developers to figure out thorny problems, and you’ll help our customers through those tricky periods when things don’t work quite right.
  
• You’ll build our customer base by using your presentation skills to host webinars for and answer questions from prospective Harvest customers.
  
• Once you’ve mastered the software and can answer tickets like a pro (or should we say—like an expert. Gosh, it never gets old!), you’ll have the opportunity to pursue support-related projects on the Expert Team. There are plenty of projects to keep your juices flowing—whether you’re interested in writing documentation, making handy GIFs, or trying something totally new, there’s room to explore!
  
• You’ll be a great human person, and treat our customers with sincerity, kindness, and respect. You’ll create new ways to impress, delight, and surprise them!
  
• You’ll share your favorite GIFs of dogs doing stuff in Slack. And kittens. And trash pandas...

• You’re an exceptional communicator and you treat people kindly. You can gracefully break down, solve, and explain, even the most complex problems. Listening, talking, and working with people makes you happy.
  
• Your writing skills are flawless. We mean it. You must have a savvy style and a firm grip on grammar.
  
• You’re a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed.
  
• You’re self-motivated, but also enjoy contributing to a team.
  
• You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
  
• You don’t mind doing the same thing most days. You’re also comfortable jumping onto a side project when the occasion arises and aren’t scared to tackle the new and unknown.
  
• You’re patient and enjoy solving tough problems, and you find helping people fix those problems rewarding.
  
• You are able to work full-time, Monday-Friday for one of two shifts:
  

1. 8am - 4pm EST
   
2. 11am - 7pm EST (8am - 4pm PST, 9am - 5pm MST, 10am - 6pm CST)

• Tell us a bit about yourself and why you you’d make a great Harvest Expert.
  
• Let us know what working hours you are able to commit to (and in what timezone).
  
• You’re awesome and can work anywhere… why Harvest?
  
• Harvest HQ is home to a record player. What album would you contribute to our vinyl collection?
  
• We made six grammatical mistakes or typos in this job post. Be sure to let us know what they are!

To apply: https://harvest.workable.com/jobs/936573

Posted Harvest Harvest Expert on February 15, 2019 via

Cowan Systems, LLC Work from Home Data Entry clark

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Headquarters: Baltimore, MD
URL: http://cowansystems.com

To apply: jobmp91@gmail.com

Posted Cowan Systems, LLC Work from Home Data Entry clark on February 12, 2019 via

Ofer Eshed Experienced Technical Writer Machine Learning Startup 100% Remote

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Headquarters: Netherland
URL: http://www.cvedia.com

• Please state on the mail subject the job position you are applying for.
  
  
• Only applications written in English are going to be processed!
  
  
• Please mention your country of origin in the email.
  
  
• Please send your applications to jobs at cvedia dot com
  

To apply: jobs@cvedia.com

Posted Ofer Eshed Experienced Technical Writer Machine Learning Startup 100% Remote on February 7, 2019 via

Cvedia Experienced Technical Writer Machine Learning Startup 100% Remote

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Headquarters: Netherland
URL: http://www.cvedia.com

• Please state on the mail subject the job position you are applying for.
  
  
• Only applications written in English are going to be processed!
  
  
• Please mention your country of origin in the email.
  
  
• Please send your applications to jobs at cvedia dot com
  

To apply: jobs@cvedia.com

Posted Cvedia Experienced Technical Writer Machine Learning Startup 100% Remote on February 7, 2019 via

Hire Aiva Customer Support Manager

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Headquarters: New York, NY
URL: https://www.hireaiva.com/

• Is eager to work in an entrepreneurial environment and help drive innovation
  
• Enjoys documenting processes and checklists to deliver a consistently high level of support experience
  
• Is extremely detail oriented and needs to triple check everything to eliminate any chance of human error
  
• Has a skeptical eye of the status quo and is continuously finding ways to improve repeated tasks and processes
  
• Loves educating customers about various product features and is eager to help customers succeed
  
• Can be very patient with and empathetic to customer needs, and can maintain professional composure in difficult situations

• have a working understanding of how APIs work and web applications connect with each other
  
• Has a strong command of professional written english and can communicate effectively with clients across North America
  
• Has experience supporting SaaS (software as a service) based products via email, chat, and/or phone to customers in the United States and Canada
  
• Experience recording tutorials, “how to” videos, and screencasts to help educate customers
  
• Experience with a help desk system like Zendesk, Freshdesk, Help Scout, or any other ticketing system
  
• Experience with a live chat system like Intercom, Zopim, Olark, Live Chat
  
• Nice to have - experience working in Customer Relationship Management (CRM) and/or residential real estate
  
• Nice to have - some coding experience and/or working knowledge of how APIs work

• Prioritize, manage, and resolve inbound customer support inquiries via chat, email, and phone
  
• Write and maintain external knowledge base articles to allow our customers to help themselves
  
• Write and maintain internal knowledge base to allow other team members save time when solving common customer support inquiries
  
• Create educational content such as videos and screencasts to help inform customers about new product features and updates
  
• Consistently deliver a high level of customer satisfaction across a variety of different channels
  
• Keep an eye out for common customer pain points and complaints, and work with our product and sales teams to find sustainable solutions

• Our team is entrepreneurial, intelligent, and endlessly curious in our pursuit of building a product that positively impacts the lives and businesses of our clients
• Our culture is centered around learning and experimenting
  
• We value efficient team structures: no pointless meetings!
  
• Competitive salary, health/dental/vision insurance, 401k with matching, unlimited vacation!

To apply: careers@hireaiva.com

Posted Hire Aiva Customer Support Manager on February 6, 2019 via

Toggl Customer Support Agent (APAC)

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Headquarters: Tallinn, Estonia
URL: https://toggl.com/jobs/

To apply: https://apply.hundred5.com/6J70Z01VE1K568MBZ5

Posted Toggl Customer Support Agent (APAC) on February 6, 2019 via

Raisely Customer Success Engineer

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Headquarters: Sydney, Australia
URL: https://www.raisely.com/

• Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products.
  
  
• Advise customers on how Raisely meets their technical requirements, from data handling to integrations
  
  
• Working with our product engineers to make Raisely easier to use, and build on
  
  
• Communicate with customers over email, phone screencasts and video calls
  
  
• Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.
  
  
• Be a vocal advocate for our customers, bringing their feedback right into our product direction.
  
  
• Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check ins.
  
  
• Own our support content, making it the go-to resource for our customers
  
  

• You’re deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk.
  
  
• You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.
  
  
• You’re a superb communicator – written and verbal. You’re fluent in English with an engaging, conversational and disarming tone.
  
  
• You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations
  
  
• You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.
  
  

• A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome.
  
  
• Ability to work at least 5 hours a day within GMT+10/AEST (most of our customers are there currently).
  
  
• Fluent written and spoken English
  
  
• Appropriate permission to work where you live (we can’t sponsor work visas) 
  
  

To apply: https://raisely.workable.com/jobs/916485/candidates/new

Posted Raisely Customer Success Engineer on February 5, 2019 via

TrendSpider LLC Customer Success Associate Consultant

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Headquarters: Chicago, IL
URL: https://www.trendspider.com

1. Understanding of how stock trading works, and basic technical analysis concepts
2. Strong intuitive understanding of web based software 
3. The following skills are not required but are helpful:
4. Active day trading/swing trading experience 
5. Understanding of specific technical analysis strategies such as Fibonacci, candlestick patterns, trendlines, etc. 

• Salary offered hourly, or negotiated salary based on experience  
• Paid holidays for all US market holidays
• Company sponsored group health insurance (US W-2 employees)
• Remote position - work from home
• Company get togethers several times a year for team to meet 

1. Tell us about a recent customer facing role you worked in. What was the most difficult customer situation you handled? What happened and how did it turn out?
2. What kind of experience do you have with trading? What kind of experience with technical analysis?
3. Do you trade for yourself? If so, what is your trading style? What kind of indicators or analysis techniques do you use and why?
4. What is a Japanese candlestick and why is it useful for traders?
5. What trading software or brokerage do you personally use? 
6. Do you consider yourself an extravert or an introvert?

To apply: https://trendspider.freshteam.com/jobs/Nruhj4gxwKNV/customer-success-consultant-remote

Posted TrendSpider LLC Customer Success Associate Consultant on February 4, 2019 via

TaxJar Customer Success Specialist (FT & Weekend)

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Headquarters: Remote - USA
URL: https://www.taxjar.com/

• We do the right thing for our customers.
• We're a team, built on trust.
• We're proud to be remote.
• We're in control of our own destiny.

• Provide answers to questions about TaxJar’s products and services via email and phone (don’t worry, we’ll train you to be a sales tax pro)
• Answer sales tax consulting questions
• Provide first tier triage for questions about our SmartCalcs API, our WooCommerce plugin and Magento extension
• Track all customer requests and trending product issues
• Take the lead on responding to weekend tickets
• Report on ticket trends or FAQ’s during your shift

• Highly-skilled in written and verbal communications, with both our team and our customers
• Curious--you enjoy digging past the surface of a question
• Comfortable working with technology and providing technical support
• Able to approach success from the customer’s point of view
• Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
• Able to explain complex concepts in easy to understand language
• Interested in understanding the ins-and-outs of sales tax (It’s a big topic!)
• Attentive to details
• Someone with prior experience or interest in eCommerce or SaaS support

• Are a PRO at communicating
• Excel at writing (we’re very serious about this.) You have tip top writing skills and know your way around the do’s and don’ts of grammar.
• Are well-experienced at working remotely
• Are accountable
• Are willing and able to dig into our internal and external resources to find answers to customer questions. (Remember, forty-five states and Washington D.C. all have a sales tax and they’re all... different.)
• Are looking for a culture that prioritizes shipping products and going to market quickly
• Are confident in your skills and a solid team player (We’re all peers here, no egos please) but also comfortable working asynchronously
• Hungry to play an impactful role and not afraid to fail

• Excellent health, vision and dental benefits
• Flexible vacation policy (we’ll actually pay you $500 a year to take time off!)
• $1,000 in professional development credit
• Home office stipend
• Equity in a profitable company
• 2x year all-company in person retreats (fully paid for by us of course)
• Brand new Macbook computer
• Mandatory Birthday holiday!
• 12 week paid maternity/ 6 week paid paternity leave
• Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.

To apply: https://taxjar.workable.com/jobs/683217

Posted TaxJar Customer Success Specialist (FT & Weekend) on February 1, 2019 via

Award Force Product Support Jedi, Australia

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Headquarters: Sydney
URL: https://www.awardforce.com/careers

• You’re located anywhere in Australia
  
• Native English speaker (or 100% fluent), bi-lingual is a bonus!
  
• You are a fast learner and demonstrate highest levels of transparency and work ethics
  
• You love solving problems and helping others solve theirs
  
• You have a natural aptitude with technology, experience with SaaS and are able to learn new systems quickly
  
• You’re curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!
  
• You’re super organised and process oriented. You will be comfortable using multiple tools for various aspects of the role
  
• You have fantastic interpersonal skills and are an excellent communicator, verbal and written. You are not hesitant to jump on a call with a client if need be
  
• You have the ability to communicate complex issues in plain language
  
• You’re calm in high pressure situations
  
• You can work independently, are self-motivated, but enjoy being part of a team
  
• You write in well constructed sentences and pay attention to detail
  
• Working remotely suits you perfectly,  your natural work ethic and passion for helping people will keep you motivated!
  
• You will be flexible to attend meetings outside of usual working hours on scheduled days
  
• You have access to fast, reliable internet and a dedicated space to work without distractions
  
  

• Full-time role, based remotely
  
• Competitive salary
  
• Friendly, sociable, mature, responsible team
  
• Lots of training and excellent internal support
  
• The opportunity to learn new skills and develop professionally - we encourage side-projects!
  
• Your birthday is a holiday every year
  
• 20 days annual leave
  
• 38-hour working week, Monday - Friday (your weekends are yours!)
  
• A budget for computer equipment (pending 3 month probationary period)
  
  

• Be the first port of call on all inbound support queries via email/tickets, phone and (later), chat. You’ll be responsible for 100% resolution of 1st level support issues
  
• Adhere to our consistent (and proud!) first-time-reply metric 
  
• Provide technically accurate responses after carefully testing necessary scenarios
  
• Be responsible for creating and updating content of the knowledge base
  
• Advise best practices, introduce new features and keep your finger on how clients are feeling about Award Force
  
• Work with the engineering team to resolve bugs and follow through with updates 
  
• Work closely with the regional CSM on renewal risks
  

• Respond quickly
  
• Able to really listen to people, get to the heart of the issue and see it through to resolution
  
• Convey appreciation and respect to our clients at all times
  
• Strive to build trusting relationships based on honesty and transparency
  

• Identify and report common user issues for product improvement
  
• Identify and fill gaps in support documentation
  
• Be on the lookout for anything that can be better

To apply: https://www.awardforce.com/careers

Posted Award Force Product Support Jedi, Australia on January 31, 2019 via

Lemontree Remote Bilingual Customer Service Representative

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Headquarters: New York, NY
URL: http://lemontreefoods.org/

• Responding to incoming customer questions, concerns, and orders
• Entering customer orders into our order management system (Zoho)
• Gathering customer feedback on our product
  
• Translating copy from English to Spanish
  
• Special projects as needed

• Fluent in writing both Spanish and English
• Empathetic and cheerful with a drive to helping others
  
• Passionate about hospitality and making people feel cared for

To apply: https://goo.gl/forms/LywwGmxCzZzTmCAK2

Posted Lemontree Remote Bilingual Customer Service Representative on January 31, 2019 via

Postie Customer Success Manager (Americas)

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Headquarters: Sydney, Australia
URL: https://gopostie.com

• Be on the front line to communicate with users who require assistance setting up, provide solutions and all ongoing support.
  
• Consistently deliver world-class support with patience, empathy and understanding in a timely manner.
  
• Write emails, take live chats, and make phone calls to deliver an exceptional customer experience.
  
• Help our customers to love the products as much as we do by providing the highest quality service and a positive, memorable experience.
  

• Quickly become a Postie master, jump on board and learn the system like the back of your hand.
  
• Be an excellent communicator with exceptional verbal and written skills.
• Be an awesome problem solver with the ability to respond creatively to unexpected situations and turn problems into opportunities.
• Be willing to work independently and in a team focused collaborative environment with integration and reporting into the wider team.
  
• Be proactive, self-motivated, willing to learn, and a team player who likes to roll with change.
  
• Native or near-native English speaker (North American accent is a plus but not a requirement).
  

• Be a bit of a tech nerd, up to date with the latest and greatest developments in this space
  
• Experience using mailchimp, slack, intercom and/or web support systems
  
• Experience working remotely and in the digital space

• Full-time (40 hours per week) remote job with contract.
  
• Amazing, young and motivated team
  
• 20 paid days off per year (eligible after the first 6 months of being in the team)
  
• Work with a fun team on a product that customers love
  
• Share in our organisation-wise personal development benefits
  

• Apply through this form right here >>> https://gopostie.typeform.com/to/U4MCpl
• We’ll shortlist and set a short task for shortlisted candidates
  
• We’ll then do an initial Skype call with a shorter short list
  
• Hire
  
  

To apply: pete@gopostie.com

Posted Postie Customer Success Manager (Americas) on January 31, 2019 via

Moment Customer Service and Sales Lead

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Headquarters: Seattle, WA
URL: http://shopmoment.com

To apply: https://angel.co/moment-2/jobs/478416-customer-sales-and-service-lead

Posted Moment Customer Service and Sales Lead on January 31, 2019 via

Prestozon Technical Software Support Lead

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Headquarters: San Francisco
URL: https://prestozon.com/

• Handling daily support tickets in a friendly and professional manner
  
• Technical investigation of issues using tools like error logs, SQL query templates, and API calls, escalting when necessary.
  
• Coordinate with teammates to resolve issues quickly
  
• Clear documentation of issues, feedback, and feature requests
  
• Phone calls with important clients if needed for training or to get feedback
  
• Create support materials like knowledge base articles and educational blog posts
  
  

• Friendly and honest attitude
  
• Excellent written and oral communication
  
• Experience in technical software support required
  
• Experience with SQL, APIs, and error logs required
  
• Experience with support best practices and interested in helping establish Prestozon’s support process
  
• Experience with working remotely
  
• Independent worker, good judgement and decision-making
  
• Good understanding of Amazon or other digital advertising a major plus
  

• Competitive salary
  
• Remote work - work from home or wherever you work best. Financial support for coworking membership.
  
• Excellent health insurance, plus dental and vision
  
• Paid trips out to San Francisco to work with the team (2-3x/year)
  

To apply: jobs@prestozon.com

Posted Prestozon Technical Software Support Lead on January 31, 2019 via

Podia Creative Support Agent

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Headquarters: Remote
URL: https://www.podia.com/creative-support-agent

Creator-friendliness

• Fast, friendly support
• Free migrations
• No technical headaches
• No transaction fees

• Respond to customer tickets via chat, email and social media. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect  
• Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms
• Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status
• Help our customers with questions about our product, as well as coaching them toward making their first sale
• Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for

• Really, really, really good writing skills, who can rewrite this bullet to make it sound better
• Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss
• Support experience. You know what it takes to make customers happier than they were before they met you  
• Availability from 10am-6pm ET M-F. You’ll also be asked to check in on support emails (15 minutes max) every few weekends 📆

• Have created and/or sold a Membership, Online Course or Digital Download before
• Have experience with Intercom and Slack
• Have experience working remotely  
• Have worked with digital creators before  

• Competitive salary
• Equity in a rapidly-growing company  
• Health insurance and other medical benefits (US-based employees)  
• Work from anywhere with an internet connection
• Annual team retreats with all expenses paid

If that sounds like something you want to be part of, we want need to hear from you

To apply: https://www.podia.com/creative-support-agent

Posted Podia Creative Support Agent on January 30, 2019 via

Power Diary Customer Success Agent x 2 (UK and AU)

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Headquarters: Melbourne, Australia
URL: https://www.powerdiary.com/

• Reaching out to potential users that have shown some interest and presenting Power Diary to them
  
• Proactively looking for opportunities to grow the Power Diary customer base
  
• Helping our existing customers get the absolute most out of Power Diary
  
• Looking for opportunities to deepen customers’ use of Power Diary’s features
  
• Thinking broadly and creatively about each customer’s journey and needs, and helping meet these needs through providing excellent support and service
  
• Listening to customer suggestions and requests, and feeding this into our product development cycle.  Being ‘the voice’ of the customer.

• Reaching out to potential customers who’ve made an initial enquiry or started a Free Trial and organising to run demonstrations or have phone calls to explain the benefits of Power Diary and handle any concerns
  
• Responding to live Chats from existing and prospective customers
  
• Answering emailed support requests and customer enquiries via our Helpdesk Software
  
• Assisting new customers move information  from their existing systems to Power Diary Providing online training and walkthroughs via screen share to new, existing or prospective customers
  
• Creating and updating Knowledge Base articles (customer facing and internal)
  
• Contributing to our development roadmap by identifying opportunities for improvement, and new features based on customer feedback.
  
• Sharing ideas and contributing to the discussion of all things Power Diary with our globally distributed team of Marketing, Development and Customer Success professionals.
  
  

• Increase signups of new customers - particularly in the UK and Australia
  
• Help ensure that our customers receive fast, friendly, and professional support
  
• Be the ‘voice’ of our customers so that region-specific needs are incorporated into our product development and marketing
  
  

• Well developed sales and customer service skills
  
• A motivated, energetic and goal-driven approach to work
  
• An outgoing and friendly personality
  
• Strong written and verbal communication skills
  
• The capacity to think-on-your-feet
  
• A natural curiosity and aptitude to solve problems
  
• An attitude of continual learning, development and openness to feedback
  
• Experience in the software and technology space (ideally providing sales, support or customer service.)
  
• The ability to work remotely. Remote work might sound attractive but it’s not for everyone.  Whilst you’ll receive plenty of support and assistance, it’s important that you have the confidence, self-discipline, and personality type to be able to work independently. You’ll also need to have access to a good computer, fast and reliable internet access, and a good working environment (free of distractions or other responsibilities)
  
  

To apply: damien.adler@powerdiary.com

Posted Power Diary Customer Success Agent x 2 (UK and AU) on January 29, 2019 via

Uscreen Customer Success & Support

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Headquarters: Washington DC
URL: http://www.uscreen.tv

• Contacting new customers to help them get setup. (by email & phone)
• Helping the tech support reps in the ticket queue.
• Giving in-depth analysis of customers websites and content to offer them tips & tricks to succeed.
• Attending & hosting a webinar yourself a few times per month.
• Providing success material for customers to succeed. 

To apply: https://goo.gl/forms/zB6PxA73bC6gsjyB3

Posted Uscreen Customer Success & Support on January 28, 2019 via

vidIQ Customer Success Manager

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Headquarters: San Francisco, CA
URL: http://vidiq.com

• Helping out with new vidIQ customer onboarding tours
• Providing support and being a point-of-contact for our Enterprise clients
• Giving in-depth YouTube channel audits via email and video conference
• Attending occasional industry conferences to represent vidIQ
• Assisting in the Customer Support queue 

• Native English speaking fluency
• Self-direction and discipline with previous remote work experience
• Previous customer success/support experience
• High levels of empathy
• Bonus: fluency in any of these languages: Spanish, French, Portuguese, Russian, Vietnamese, or Nerd!

To apply: http://careers.vidiq.com/o/customer-success-manager

Posted vidIQ Customer Success Manager on January 25, 2019 via

MercuryWorks Support Analyst

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Headquarters: Tampa, FL
URL: https://www.mercuryworks.com/

• Has a desire to help people, a strong sense of empathy & compassion for their needs
• Is willing to learn new things, and has an aptitude for technology
• Has a minimum of 1-2 years experience supporting customers' use of their website or technical services via telephone, email, and chat
• Has a good understanding of how websites work. This includes being able to troubleshoot minor HTML and CSS issues in web browser-based developer tools.
• Has the ability to prioritize and multi-task under time constraints
• Ability to work independently in a remote environment and interact with the rest of the team via Teams.

• Excellent writing and communication skills
• Patience, grace, a sense of humor, and some moderate GIF sharing abilities
• A knack for taking technical language and making it understandable
• A desire to make everything you touch better

• Be on the front line interacting with our customers through email, phone or Zendesk
• Troubleshooting and fixing problems on client websites, web applications and native applications
• Work with our design and engineering teams to understand and resolve complex issues 
• Escalate technical issues with the appropriate team for investigation 
• Maintain a strong working knowledge of supported systems and continually strive to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives

• Applicants must have at least an Associate degree, Bachelor’s Degree is preferred 
• Experience working with the following web platforms and technologies is a plus: Microsoft Office 365, Modern SharePoint, Azure, PowerShell, Sitefinity, WordPress

To apply: http://careers.mercurynewmedia.com/apply/mVeidunIpF/Technical-Support-Analyst

Posted MercuryWorks Support Analyst on January 24, 2019 via

Market Muscles Customer/Technical Support Specialist

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Headquarters: Norfolk, VA
URL: https://marketmuscles.com

• Has a desire to help people, and a strong sense of empathy & compassion for their needs
• Has intermediate knowledge of WordPress and other web technologies
• Is willing to learn new things, and has an aptitude for technology
• Has a minimum of 1-2 years experience supporting customers' use of their website or technical services via telephone, email, and chat
• Has the ability to prioritize and multi-task under time constraints
• Has experience working with Intercom

• Monitoring and responding to customer issues via email, chat or web.
• Managing customer issues from the initial report and documentation through resolution.
• Identifying, recreating, researching, and resolving product issues and document knowledge gained.
• Managing customer relationships from initial contact through problem resolution.
• Drafting, reviewing and updating knowledge articles and other product support documents

To apply: stephen@marketmuscles.com

Posted Market Muscles Customer/Technical Support Specialist on January 23, 2019 via

Flywheel Remote - Happiness Engineer (Located in USA)

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Headquarters: Omaha, NE
URL: https://getflywheel.com/

• Has a desire to help people, and a strong sense of empathy for their needs
• Has intermediate knowledge of WordPress and WordPress Plugins and Themes
• Holds basic to advanced knowledge of Apache and NGINX
• Holds basic to advanced knowledge of MySQL
• Is comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
• Is willing to learn new things, and has an aptitude for technology
• Has familiarity with server infrastructure providers (Google Cloud Platform, Digital Ocean, etc)
• Has experience accurately describing and communicating issues to clients with and without developer backgrounds

• Responding to email tickets or online chat to help Flywheel customers with their website issues
• Troubleshooting the most technical of issues, escalated from our Tier 1 support team
• Debugging performance issues related to PHP and/or WordPress sites using New Relic or similar tools
• Digging into and solving technical issues related to anything along the LAMP stack
• Combing through logs to identify errors being generated from code being executed on the server

To apply: https://getflywheel.com/about/careers/happiness-engineer-remote-us/

Posted Flywheel Remote - Happiness Engineer (Located in USA) on January 23, 2019 via

Mailprotector: Partner Success Specialist EST or MST

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Headquarters: Greenville, SC
URL: https://mailprotector.com

• Find genuine enjoyment in helping people solve technical problems
• Can patiently help people understand technical issues
• Have worked in B2B or channel environments
• Regularly have ideas about making things better that you can persuasively communicate
• Are generally the 'go-to' person in your circle of friends when someone needs help
• Have a demonstrable track record of pursuing personal and professional growth
• Take responsibility and solve business relationship concerns
• Have a technology degree or other applicable technology experience
• Enjoy the additional freedoms and responsibilities of small company culture
• Are able to enhance the sales cycle by articulating technical expertise with our sales team
• Spent one to three years in an IT-related role
• Preference will be given to AZ and CO candidates who can work M-F 9am-6pm

• Our interview process is more involved and thorough than you think it will be. This helps us make sure we find you the right seat on the bus
• We're going to pay much more attention to your cover letter than your resume
• We're first and foremost a team; but that doesn’t mean this is a place to blend in. We are looking for creative, intelligent, opinionated, hard-working teammates who want their efforts and input to matter.

To apply: https://mailprotector.applytojob.com/apply/RQTcJ98HyB/Partner-Success-Specialist

Posted Mailprotector: Partner Success Specialist EST or MST on January 23, 2019 via

Simplero Awesome Support CEO

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Headquarters: NYC
URL: https://simplero.com/

To apply: https://simplero.typeform.com/to/B5n8c6

Posted Simplero Awesome Support CEO on January 22, 2019 via

StoreMapper.co Technical Customer Support for SaaS

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Headquarters: Minneapolis, MN
URL: www.storemapper.co

• Raise bugs against dev team in Trello and test fixes as they go live;
• Add small how-to articles & FAQs to our support portal;
• Reporting: Fill into bi-weekly/monthly reports on the support work done.

To apply: help@storemapper.co

Posted StoreMapper.co Technical Customer Support for SaaS on January 22, 2019 via

Prospect Customer Support Representative

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Headquarters: Kitchener-Waterloo, Ontario
URL: www.tryprospect.com

• Building meaningful relationships with customers
  
  
• Prioritizing tickets and answering them as soon as possible
  
  
• Hopping on screenshare calls to diagnose problems and educating users
  
  
• Working very closely with Engineering to get solutions rolled out
  
  
• Updating our FAQ, making training videos, and doing webinars
  
  
• Building and placing a process around Customer Support
  
  
• Analyze daily metrics and proactively reach out to customers regarding issues
  

• Let the rest of the team know about any customers’ suggestions or feedback
  
  
• Regularly update our internal company wikis
  

• 1 or 2 years of Customer Support or Customer Service experience
  
  
• Some basic technical chops (nothing advanced but you should be able to pick up technical troubleshooting concepts quickly)
  
  
• We don’t require any formal university or college education, but you should have demonstrated the ability to learn new things quickly
  

• Worked at a startup or a small company before
  
  
• Worked with Help Scout, Mixpanel, or Salesforce before
  
  
• Experience using Chrome extensions
  
  
• Basic programming (HTML, SQL) skills
  

• Salary: $45,000 - $55,000/year Canadian Dollars (based on years of experience)
  
  
• Work remotely or from our office in Waterloo -- your choice
  
  
• Benefits (Health, Dental, etc) through our company HSA
  
  
• Catered lunches every day and snacks at the office
  
  
• Vacation travel spending allowance
  
  
• Laptop of your choice
  
  

To apply: https://secure.collage.co/jobs/prospect/8415

Posted Prospect Customer Support Representative on January 21, 2019 via