Remote Support jobs

Follow Up Boss Customer Success Manager

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Headquarters: Remote
URL: https://grnh.se/04d9f1641

• We’re a simple, sales-focused CRM for real estate teams (and we use our own product)
• We’re a self funded, profitable company started back in April of 2011
• We’re a remote company with a mostly US-based team
• We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews
• Check out our video on how we work: https://www.followupboss.com/about/
  
  

• We’re a young, ambitious company who only answers to our customers
• Opportunity to have a big impact on our growth and your career
• No red tape or pointless meetings
• Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup
  
  

• You’re a  people person who is able to build rapport instantly
• You’re a self starter who can take initiative on new projects and ideas and run with them
• You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes
• You would describe yourself as patient, empathetic and having a good sense of humour
• You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
• Superb written and verbal skills (with a professional yet fun demeanor).
• You consider yourself tech savvy and efficient with SaaS applications
• You are genuinely excited when you help others hit their goals
• Great problem solving skills, taking a consultative approach to find the best solution
  
  

• Self motivated and proactive mindset.
• Remote work experience is considered an asset.
• Based in the USA, quiet home office with fast internet.
• 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
  
  

• Your #1 priority would be helping our customers be successful with our product (& ultimately their business)
• Serving as the primary point of contact to proactively engage, train and keep a pulse on our largest accounts
• Educating customers on best practices using our platform
• Identifying expansion opportunities - (ie. presenting the value of our dialer and our different plans)
• Identifying at risk accounts & working to turn around - via usage indicators, ticket volume, low NPS scores
• Re-training for those that need an extra hand post the onboarding phase
• Renewal check-ins - ensuring teams are finding value & getting results prior to annual renewals
• Hosting best practice webinars to help teams achieve greater success with Follow Up Boss
• Capturing testimonials & identifying teams with best practice strategies and workflows
• Creating success content campaigns to increase user engagement 
• Helping legacy teams on Classic switch to Follow Up Boss 2
• Compiling product feedback and ideas to help our product and engineering team continue to improve our platform
  
  

1. Learn the Follow Up Boss software & product offerings to be effective in the position
2. Complete all position specific success tasks, setup, and initial training
3. Virtually meet all Follow Up Boss employees
   
   

1. Host a minimum of five training sessions for existing customers
2. Proactively work with our existing customer base (training/check-ins)
   
   

1. Lead the efforts with our enterprise level accounts
2. Create a success campaign & plan an advanced/best practice webinar

To apply: Apply at https://grnh.se/04d9f1641

Posted Follow Up Boss Customer Success Manager on December 14, 2018 via

Custody X Change: Customer Success Latin America, Fluent English, PT or FT

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Headquarters: Utah, USA
URL: https://www.custodyxchange.com

• Inbound support: email, live chat, phone
• New customer outreach: checking in with customers and helping them onboard
• Usability problem discovery: documenting and reporting on the common problems
• Proactive work on process improvement

• Enjoy helping customers solve problems
• Are a great listener and you write things down
• Are good with computers
• Can stay on task without supervision and work independently
• Have native English fluency
• Live in Latin America
• Want to work from home in a long-term, full-time position
• And we get along; to see the team you’ll be joining, visit our about us page

• Include your resume in PDF format
• Somehow use the word “pepper” in the subject of your email
• Answer the following 5 questions in your email, in this order:

1. Where do you live and what’s your city like? (50-100 words)
2. Why will you do well working independently and proactively, with limited supervision? (50-100 words)
3. What’s your story on how you learned English? And if you didn’t learn it as your first language, what was your TOEFL or IELTS test score? (50-100 words)
4. What experiences do you have that would be relevant for this position? (50-100 words)
5. How many hours per week do you want to work, and what do you think about the starting salary? (50-100 words)

To apply: Directions are in the description.

Posted Custody X Change: Customer Success Latin America, Fluent English, PT or FT on December 13, 2018 via

WP Buffs Weekend WordPress Maintenance Engineer

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Headquarters: Washington, DC
URL: https://wpbuffs.com/hiring/

• Create an environment of trust: It’s hard to be vulnerable and unless we create an environment of trust, we won’t take risks. Asking for help and admitting mistakes resolves problems much more quickly.
  
• Have healthy conflict: It’s important that everyone feel safe to disagree. It hurts the company and the mission to never push each other to make better decisions.
  
• Commit to decisions: Once a decision has been made, the team commits to support it fully.
  
• Accountability to decisions: We are accountable to decisions, deadlines and commitments. Our decisions affect other people (team, customers, etc) and we are each responsible for owning what we commit to.
  
• Focus on results: We are measured by our output, not our input. The process matters much less than the product of that process. Results are our measure of success.

• Understands the structural functionality of WordPress
  
• Is confident in their ability to deliver edits within 3-6 hours for 90% of edits
  
• Is a self-starter who loves to deliver sustainable solutions
  
• Enjoys tackling a wide variety of problems over a large range of topics
  
• Demonstrates an ability to adapt and incorporate feedback from others
  
• Has experience troubleshooting simple WordPress and hosting issues
  
• Is a fast learner
  
• Is excited about working with a remote team
  
• Wants a flexible job that's not a traditional 9-5
  
• Appreciates emojis and gifs

• Firm grasp of the English language through email support
  
• Minimum 3 years in WordPress
  
• Available 2 days a week (Sat-Sun) and more hours (Mon-Fri) if you'd like them
  
• Responds to new support tickets assigned to them within minutes
  
• Regular WordCamp attendee, speaker, volunteer or organizer
  
• Time management skills
  
• Experience making basic and advanced changes via the WordPress dashboard and FTP
  
• Experience troubleshooting issues within the WordPress dashboard
  
• Experience logging into + moving around hosting provider dashboards

• Timely completion of ticket edits (3-6 hours for 90% of tickets)
  
• Timely communication with customers on their questions and issues
  
• Timely resolution or escalation of issues where appropriate
  
• Up-to-date notes and information on customer records
  
• You're fun to work with and everyone who works with you has a better day because of it

• Confident and positive engagement with the WP Buffs team
  
• Active participation in WP Buffs internal team chat
  
• Feedback and contribution to the team so we can all learn
  
• Eagerness to learn
  
• Transparency with workload or needs
  
• Ability to turn constructive criticism into improved performance
  
• You must be able to give feedback as well as take it. Honest communication is crucial to our team

• Teamwork Projects
  
• Teamwork Desk
  
• Slack
  
• ManageWP

To apply: If this sounds like you, we’d love to hear from you. Please email us answers to the following at hello@wpbuffs.com to apply. Please make sure the subject line of your email says "Weekend WordPress Maintenance Engineer" or your application will be ignored: 1) Who are you? 2) What's your favorite post from the WP Buffs blog and why? 3) What was your last big adventure? 4) What's your next big adventure? 5) What's your favorite WordCamp memory? 6) What's the most fun technical challenge you've faced recently and how did you find a solution? (please go into technical detail) 7) How much time are you able to dedicate to this position? 8) Why do you want to work for WP Buffs? Why not companies like WP Site Care, Maintainn or GoWP? 9) A link to your GitHub profile (if you have one) 10) What's your favorite emoji? 💩 11) What grammatical error is in this job post? Bufftastic!

Posted WP Buffs Weekend WordPress Maintenance Engineer on December 13, 2018 via

LitCharts Customer Service and Marketing Manager

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Headquarters: New York, NY
URL: https://www.litcharts.com

• Corresponding directly with LitCharts users by email, chat, and voice to respond to feedback, feature requests, and support issues
  
• Tracking the status of all open customer support tickets
  
• Maintaining our knowledgebase of customer support questions and answers
  
• Maintaining our presence on social media (Facebook, Twitter, Pinterest etc)
  
• Fielding support and feedback inquiries via Twitter and Facebook
  
• Composing and implementing email and phone outreach campaigns to subscribers and prospects

• Excellent written and oral communication skills
  
• Experience working with with CRM and helpdesk software, such as Intercom, Zendesk, and Groove
  
• Experience working with marketing platforms, such as Mailchimp and Sendgrid
  
• Experience building brands via social media
  
• A familiarity with search marketing and SEO
  
• A passion for books, literature, and education technology

• Competitive salary
  
• Excellent health, vision, and dental benefits
  
• Flexible hours
  
• All federal holidays
• Generous vacation policy
• Annual cash bonus
  
• Work remotely from anywhere in the USA

To apply: To apply, please email your resume (or LinkedIn profile) and an explanation of why you think you’re a good match for this role to jobs@litcharts.com.

Posted LitCharts Customer Service and Marketing Manager on December 12, 2018 via

CircleCI Support Engineer - Mobile

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Headquarters: San Francisco, CA
URL: https://boards.greenhouse.io/circleci

• Work closely with customers to help them resolve tickets, especially those that relate to mobile development projects
• Be creative and scrappy in solving customer technical problems and answering customer questions
• Build standard methodologies for technical troubleshooting across different technologies, and author Knowledge Articles that contribute to our self-serve support portal
• Act as the voice of the customer and use customer feedback to help Product and Engineering improve the product
• Become an expert on the CircleCI solution

• 2+ years of technical product support, engineering, or experience deploying mobile software
• Experience with mobile app development (iOS, Android)
• Experience working directly with customers to debug common errors
• You can tie business problems to technical solutions and understand technology value propositions
• Demonstrated and proven capacity to quickly absorb new concepts and technologies
• You have spent a decent amount of time using and scripting *nix
• You know how to work with Git in general and ideally GitHub in particular
• You believe that the best way for all to succeed is to honestly discuss product and company abilities and limitations with customers. We do not oversell at CircleCI
• Strong ops/infrastructure knowledge, especially networking and security
• Great relationship building skills and a good people person
• Exceptional written and oral interpersonal skills

• Experience with build, test, and deployment automation, either as a practitioner or in a customer-facing role
• Ability to fix networking issues that may prevent communication between different components
• Knowledge of Docker or Linux containers in general
• Experience using and automating a major IaaS like AWS, GCP, or Azure
• Familiarity with deploying and debugging distributed systems

To apply: Please apply directly https://boards.greenhouse.io/circleci/jobs/4120052002

Posted CircleCI Support Engineer - Mobile on December 12, 2018 via

Lemontree Remote Bilingual Customer Service Representative

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Headquarters: New York, NY
URL: http://lemontreefoods.org/

• Responding to incoming customer questions, concerns, and orders
  
• Entering customer orders into our order management system (Zoho)
  
• Gathering customer feedback on our product
  
• Translating copy from English to Spanish
  
• Special projects as needed

• Fluent in writing both Spanish and English
  
• Empathetic and cheerful with a drive to helping others
  
• Passionate about hospitality and making people feel cared for

To apply: To apply please answer a few short questions here: https://goo.gl/forms/d5fjyNAD9B3D7KJY2

Posted Lemontree Remote Bilingual Customer Service Representative on December 7, 2018 via

Astro HQ Customer Support Manager

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Headquarters: Minneapolis
URL: https://blog.astropad.com/customer-support-manager/

• Astropad – Software that turns the iPad into a high-end drawing tablet.
• Luna Display – The first hardware solution that turns the iPad into a wireless second display.

• Manage a team of approximately 4 to 5 support professionals
• Develop training materials and videos to bring new team members up to speed 
• Build relevant procedures and guidelines for the customer support team
• Maintain our internal and customer facing FAQs and knowledge bases
• Monitor and respond to tickets to make sure we are providing quality responses in a timely manner
• Collaborate regularly with our support team, engineering team, marketing team, and fulfillment center

• Excellent written communication skills
• Strong empathy and the ability to see things from the customer’s perspective
• At least 3 years experience working in a customer facing role
• Previous experience leading a team
• Experience diagnosing customer support issues and providing easy-to-follow solutions
• Familiarity with creating procedures and how-tos for both customers and staff
• Knowledge of Mac systems and Apple products
• Previous remote work experience is not required but is a major plus

To apply: Please send an email to jobs@astro-hq.com with the following: Your name and the position you’re applying for in the subject, Your resume as PDF, A writing sample of your choosing (can be a cover letter), A few sentences on why you’re interested in applying

Posted Astro HQ Customer Support Manager on December 5, 2018 via

Quartzy Customer Support Specialist

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Headquarters: Hayward, CA
URL: https://www.quartzy.com/careers

• Resolve customer issues in an empathetic and concise manner
  
• Process time-sensitive POs
  
• Maintain productive relationships with multiple vendors
  
• Act as a go-between between vendors and customers
  
• Ensure acknowledgement and confirmation of orders
  

• 1-2 years experience in customer service 
  
• Strong multi-tasking and organizational skills 
  
• Detail-oriented 
  
• Fantastic written and verbal communication ability
  
• Bachelor's Degree or higher
  

• Exciting team events such as happy hours, off-site retreats, bubble soccer
  
• Rich medical benefits (health, dental, and vision)

To apply: Please apply via this link: https://jobs.lever.co/quartzy/1c943f7a-e659-455f-afd1-8152f44f4d5c?lever-origin=applied&lever-source%5B%5D=We%20Work%20Remotely

Posted Quartzy Customer Support Specialist on December 5, 2018 via

Medtronic Inc Customer Service Representative-(USA ONLY)

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Headquarters: 710 Medtronic Pkwy NE, Minneapolis, MN 55432

To apply: raphsmith100@gmail.com

Posted Medtronic Inc Customer Service Representative-(USA ONLY) on December 2, 2018 via

Secret Benefits Customer Support & Profile Moderation

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Headquarters: The World
URL: https://www.secretbenefits.com/

To apply: Please send your best proof of being able to do this work to hr@secretbenefits.com

Posted Secret Benefits Customer Support & Profile Moderation on November 30, 2018 via

Biteable VP of Customer Success

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Headquarters: Hobart, Tasmania
URL: https://www.biteable.com

• Define and execute the Biteable customer success strategy
  
  
• Drive the strategic direction of customer support and account management
  
  
• Measure and assess the customer experience while improving user outcomes
  
  
• Commence and grow our Enterprise Support offering and account management programs
  
  
• Establish performance metrics and seek continuous improvement
  
  
• Work with Marketing to own all bulk customer communication
  
  
• Build and maintain relationships with Development, Product, and Marketing that improve the support experience
  
  
• Create, maintain and expire documentation
  
  
• Build and drive follow-up processes that empower customers
  
  
• Recruit, manage, develop and lead a highly collaborative and customer focused team

To apply: We want you to start soon, so our application process is quick and intense. Start by sending us your CV and a short explanation about why you and Biteable fit together like a horse and carriage. We’ll review it and get back to you quick smart. We’ll then do two rounds of informal interviews. If it feels right for all of us, you’ll be taking the customer success reins at Biteable shortly. Giddy up. Send your application to jobs@biteable.com with the subject VP of Customer Success

Posted Biteable VP of Customer Success on November 30, 2018 via

Crunch.io Customer Experience Manager

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Headquarters: San Francisco, CA
URL: https://crunch.io/jobs/support-developer/

• Provide friendly first line communication with customers
• Develop user training materials and documentation
• Identify and replicate bugs with the software and help our development team understand and prioritize resolutions
• Own the customer support process to ensure that none of our users fall through the cracks
• Analyze customer behavior to identify and prioritize areas of the product that need improvement
• Help publicize and communicate new features by writing blog posts, user-friendly release announcements, etc.

• 2 - 5 years experience in market research, survey analysis, or customer support
• Educational or work experience in a quantitative field
• Excellent verbal and written communication skills, including the ability to clearly explain complex topics to a variety of audiences
• Self-motivated and able to manage and prioritize your work
• Unwavering empathy for users

• Programming skills, or an interest in developing programming skills
• Interest in quantitative analysis/data science (especially using R and Python)
• Product management experience
• Experience in remote work environments

To apply: Submit your resume at http://smrtr.io/Q-Fp

Posted Crunch.io Customer Experience Manager on November 29, 2018 via

CartStack Technical Support Specialist - Growing SaaS Business

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Headquarters: St. Paul, MN
URL: https://cartstack.workable.com/jobs/879320

• Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
  
  
• Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)
  
  
• Pro-actively helping new trialers get onboarded with their new accounts
  
  
• Assist in developing first-class content for our help docs website
  
  
• Review existing customer accounts for any issues or possible account optimizations
  
  
• Reach out to customers about referrals and testimonials
  
  
• Come up with and execute random acts of kindness for our customers :)
  

• You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
  
  
• You love to solve complex, technical issues
  
  
• 1 + years of customer support experience (Bonus if it's for a SaaS company!)
  
  
• Foundational understanding of HTML and JavaScript
  
  
• Experience working in a remote environment
  
  
• College educated
  
  
• Fantastic writer and communicator
  
  
• Access to high-speed internet
  

• Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)
  
  
• We genuinely care about our employees/contractors and their happiness in their every day work
  
  
• Chance to step in and have a big impact on a growing SaaS company
  
  
• A fun, relaxed company culture (Skype happy hours every month!)
  
  
• Annual team trip where we meet in person for work and fun!
  
  
• We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
  
  
• Competitive compensation (w/ opportunity for growth related bonuses)
  
  
• When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks
  

To apply: Apply here - https://cartstack.workable.com/jobs/879320

Posted CartStack Technical Support Specialist - Growing SaaS Business on November 28, 2018 via

WEARTH Partner Relations Rockstar

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Headquarters: Peace River, Alberta
URL: https://www.wearth.farm/

• collaborate with our 200+ corporate partners (known as clients in other circles) to ensure they are maximizing the value of our services like branded virtual forests;
  
  
• share (and follow through on) issues raised by partners to our graphic design and web development team to ensure our client experience continues to improve;
  
  
• independently seek out (and destroy with the help of our aforementioned designer and developers) errors and inconsistencies on our website;
  
  
• dream up and manage the implementation of improvements to our website (including virtual forests) that will make the user experience of our partners more fun and less frustrating;
  
  
• create, streamline and update partner training materials and techniques to make life easier for our partners (so they can focus on their core business and sharing their sustainable story), while also helping limit the need for simple how-to assistance from you;
  
  
• respond quickly and kindly (both are equally important to us) to partners who do need even the most basic assistance;
  
  
• perfect (and hound our co-founders to use) a client management system (currently we utilize Trello rather intermittently);
  
  
• reach out proactively to our partners to see how they are doing and how we can improve our partnership with them;
  
  
• be on the lookout for marketing and sales opportunities for us to gain new partners (our co-founders will continue to handle the bulk of the sales efforts);
  
  
• work side by side (at least virtually) our co-founders, including honest and frank discussions about ways you think we can improve our procedures, positioning and products;
  
  
• work alone (though connected as a team on Google Hangouts) from home (in your pyjamas if you wish), at your favourite coffee shop or even a tropical beach (only if you invite the co-founders to visit you periodically);
  
  
• need to be ready for a roller coaster (figuratively only, unless you decide to babysit for the co-founders one day) that comes with working for a small company with changing priorities based on the needs of our partners;
  
  
• be self motivated and driven enough to work independently (...we had something clever to add here, but we got distracted by our Twitter notifications and forgot what it was);
  
  
• right content (and proof read them prior to posting), including partner pages, with more than just emoticons;
  
  
• schedule, craft and deliver “Feature Weeks” for our partners via our website and social media channels;
  
  
• interact with our partners (and their customers/stakeholders as appropriate) on social media, including perhaps in the voice of a squirrel to add some extra chattttter;
  
  
• plan and partake in partner events like tree planting days (maybe even alongside our Dragons' Den investors); and
  
  
• work long hours and bank time off in lieu when urgent client deadlines come (and they will).
  
  

To apply: Send a resume to info@wearth.farm

Posted WEARTH Partner Relations Rockstar on November 27, 2018 via

Uscreen Customer Happiness Expert

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Headquarters: Washington DC
URL: http://www.uscreen.tv

• Answering technical support requirements.
  
• Speaking directly to customers and helping them get Setup.
  
• Running one on one onboarding webinars and demo's with customers.
  
• Understanding why customers are churning and communicate this back to the product & dev team.
• Work with the product and executive team to communicate what high-end customers are conveying to you.
  
• Doing 1 on 1 Demo's.
• Developing funnels & workflows and helping customers succeed with the setup process.
• Developing content including help guides to help customers get setup.
• Offering phone support to customers as needed.
• Being pro-active and contacting new customers that just signed up.
• Keep a summary of the top pitfalls/issues that new customers are running into.
  
• Work on projects to improve our onboarding experience (email, wizard, getting started, tracks, settings).
  
• Help with customer support & help guides during your down time.

To apply: APPLY HERE - https://docs.google.com/forms/d/e/1FAIpQLScYadUTAc1DVB_q-VPCpCVFNrgbo4wZOi1JlZYhpcqyr66UFQ/viewform

Posted Uscreen Customer Happiness Expert on November 27, 2018 via

Podia Creative Support Agent

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Headquarters: New York, NY
URL: https://www.podia.com/creative-support-agent

• Fast, friendly support 💨
  
• Free migrations 🚚
  
• No technical headaches 🖥️
  
• No transaction fees 💰

• Respond to customer tickets via chat, email and social media. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
  
• Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
  
• Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
  
• Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔
  
• Migrate customers who need some help switching over from other platforms 🚚
  

• Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
  
• Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
  
• Support experience. You know what it takes to make customers happier than they were before they met you 😊
  

• Have created and/or sold a Membership, Online Course or Digital Download before 🤑
  
• Have experience with Intercom and Slack 💬
  
• Have experience working remotely 🗺️
  
• Have worked with digital creators before 💡
  

To apply: Please complete this application: https://podia.typeform.com/to/wSIRTy

Posted Podia Creative Support Agent on November 27, 2018 via

Odecee Data Entry

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Headquarters: Los Angeles, CA
URL: odecee.com

• Read source documents and enter information into computer databases using keyboards or scanners
• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Store completed documents in appropriate locations.
• Locate and correct data entry errors, or report them to supervisors.

• Current resume
• Strong computer/ typing skills
• Experience with Microsoft Office Suite, including Excel and Outlook

• Administration & Office Support

To apply: joinodecee@odeceec.com

Posted Odecee Data Entry on November 27, 2018 via

CafeMedia WordPress Support & Happiness Engineer

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Headquarters: New York
URL: http://www.cafemedia.com/

• Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
• Troubleshooting and fixing problems on client websites (mostly WordPress)
• Analyzing ad layouts and earnings
• Making recommendations for improvements in ad layouts
• Onboarding new clients by installing ads on their sites
• Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
• Understanding the needs of online publishers and crafting unique solutions to best serve their goals
• Building on our community of support, knowledge, documentation, and resources to help our team serve our publishers
• Working to understand a new development in the community/industry, overcoming new obstacles, and embracing a fast-paced virtual work environment

• Patience, grace, a sense of humor, and some moderate GIF sharing abilities
• Excellent writing and communication skills
• Working knowledge of WordPress, HTML5, CSS3, and JavaScript
• A knack for taking technical language and making it understandable
• A passion for solving tough problems and proposing elegant solutions
• A desire to make everything you touch better
• Genuine desire to help others solve problems and succeed
• High level of comfort working in a fast paced environment

• 2+ years of backend WordPress experience using the following languages: PHP, HTML, CSS, and JavaScript
• Experience editing custom WordPress themes and plugins
• Experience with common plugins such as W3 Total Cache and WooCommerce
• Strong understanding of Google Analytics
• Strong Written Communication (web-based copy, preferred)
• Fluent understanding of online ecosystems (server and client side structure, hosting, CDN’s, pagespeed tests, front-end site optimization)
• Commitment to AdThrive’s Mission Statement

To apply: https://cafemedia.applytojob.com/apply/FJrU10c5uD/WordPress-Support-Happiness-Engineer

Posted CafeMedia WordPress Support & Happiness Engineer on November 26, 2018 via

CafeMedia Account Performance Analyst

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Headquarters: New York
URL: http://www.cafemedia.com/

• Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
• Troubleshooting and fixing problems on client websites related to ad performance
  
• Analyzing ad layouts and earnings
  Making recommendations for improvements in ad layouts
  
• Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
  
• Understanding the needs of online publishers and crafting unique solutions to best serve their goals
  
• Building on our community of support, knowledge, documentation, and resources to help our team serve our publishers
  
• Working to understand a new development in the community/industry, overcoming new obstacles, and embracing a fast-paced virtual work environment
  

• Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  
• Excellent writing and communication skills
  
• Working knowledge of WordPress
  
• A knack for taking raw data and making it understandable
  
• A passion for solving tough problems and proposing elegant solutions
  
• A desire to make everything you touch better
  
• Genuine desire to help others solve problems and succeed
  
• High level of comfort working in a fast paced environment
  
  

• 2+ years in a data analyst role or similar position
  
• Identify, analyze and interpret trends or patterns in complex data sets
  
• Critical thinking and ability to “see the trees and the forest”
  
• Always focused on improving the process
  
• Strong Written Communication (web-based copy, preferred)
  
• Superb attention to detail
  
• Familiarity with WordPress and Google Analytics
  
• Commitment to AdThrive’s Mission Statementz
  
  

To apply: https://cafemedia.applytojob.com/apply/TF2KmTlMzu/Account-Performance-Analyst

Posted CafeMedia Account Performance Analyst on November 26, 2018 via

Rocketrip Part-Time Customer Support Representative

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Headquarters: New York
URL: https://www.rocketrip.com/jobs?gh_jid=1432270

• Work one-on-one with customers to help them get the most out of their Rocketrip experience.
• Become an expert on Rocketrip and deliver excellent customer support via phone, email, social media channels, and live chat (Intercom).
• Work with our product team, front and back-end engineers, and managers to identify and implement ways to improve the customer experience. You’ll be challenged to think creatively about ways to enhance each customer’s experience on the Rocketrip platform.

• Bachelor's degree or equivalent.
• Customer support experience and a passion for helping others.
• The availability to work at least 20 hours per week (including weekends).
• Availability to work a rotating schedule including nights and weekends.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• A "do what it takes" attitude.
• Availability to visit Rocketrip HQ for two events per year.

To apply: Apply on our careers page! https://www.rocketrip.com/jobs?gh_jid=1432270

Posted Rocketrip Part-Time Customer Support Representative on November 26, 2018 via

Rocketrip Part-Time Customer Support Representative (US West Coast-based)

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Headquarters: New York
URL: https://www.rocketrip.com/jobs?gh_jid=1432270

• Work one-on-one with customers to help them get the most out of their Rocketrip experience.
• Become an expert on Rocketrip and deliver excellent customer support via phone, email, social media channels, and live chat (Intercom).
• Work with our product team, front and back-end engineers, and managers to identify and implement ways to improve the customer experience. You’ll be challenged to think creatively about ways to enhance each customer’s experience on the Rocketrip platform.

• Bachelor's degree or equivalent.
• Customer support experience and a passion for helping others.
• The availability to work at least 20 hours per week (including weekends).
• Availability to work a rotating schedule including nights and weekends.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• A "do what it takes" attitude.
• Availability to visit Rocketrip HQ for two events per year.

To apply: Apply on our careers page! https://www.rocketrip.com/jobs?gh_jid=1432270 If you have questions, please email trish.turrin@rocketrip.com. Thanks!

Posted Rocketrip Part-Time Customer Support Representative (US West Coast-based) on November 26, 2018 via

Hubstaff Customer Success Lead

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Headquarters: Fishers
URL: https://hubstaff.com/about

• Answering incoming intercom requests and live chat requests
  
• Creating support documentation (written and possibly video)
  
• Running one on one onboarding webinars and demos for new clients and developing that content
  
• Understanding why customers are churning and communicate this back to the product team
  
• Diagnosing complex technical issues for high-end customers
  
• Work with the product and executive team to communicate what high-end customers are conveying to you.
  
• Working with external partners to gather leads and answer questions they may have
  
• Working with integration partners on how we could better serve their customers
  
• Potentially be available via phone for new clients
  
• Check the support site to see what the most accessed pages are and work with support to increase and improve content coverage around those areas.
  
• Keep a summary of the top pitfalls/issues that new customers are running into.
  
• Work on projects to improve our onboarding experience (email, wizard, getting started, tracks, settings).
  
• Own certain KPIs and data points (industry data, team sizes, etc).
  
• Help with customer support in their downtime.
  

• Love talking with customers on a daily basis
  
• Have experience with SaaS customer success, support or sales for at least 3 years
  

To apply: https://docs.google.com/forms/d/e/1FAIpQLSeLtQp3IkjpwVpSioRAdTj9U6rNPLDufpBY8I5SF8PC3zRaTw/viewform

Posted Hubstaff Customer Success Lead on November 26, 2018 via

Retrospect, Inc. Technical Support Engineer - Remote

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Headquarters: San Francisco, CA
URL: https://www.retrospect.com

• Great customer service skills
  
• Handle both technical support and sales support calls and emails
  
• Ability to write clear technical emails to customers of all skill levels
  
• Strong Windows and macOS knowledge and troubleshooting experience
  
• Strong IT and systems administration experience
  
• Experience with VMware/ESX Server, Hyper-V, and Linux
  
• Basic knowledge of TCP/IP and troubleshooting experience
  
• Experience with Salesforce or other CRM for logging support tickets
  

• High-speed reliable internet connection and a high-quality webcam (for internal meetings)
  
• Quiet remote environment to work at home
  
• Experience telecommuting
  
• Self-sufficient and excellent critical thinking
  
• Based in the United States

• Experience with Windows servers
  
• Experience with Microsoft Exchange and Microsoft SQL
  
• Experience with backup software
  
• Experience with storage devices
  
• Experience working in a small call center
  
• Experience with remote troubleshooting with TeamViewer or similar
  
• Experience hosting webinars to small pre-sales customer groups
  
• Ability to switch from phone calls to email tickets

To apply: Please send your resume or LinkedIn page with a cover letter to careers@retrospect.com.

Posted Retrospect, Inc. Technical Support Engineer - Remote on November 25, 2018 via

15Five Customer Support Representative

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Headquarters: San Francisco
URL: 15five.com

To apply: Fill out the form on this page: https://jobs.lever.co/15five/204d4c33-5120-43a6-8a91-42fd276b9274

Posted 15Five Customer Support Representative on November 25, 2018 via

15Five: Customer Support Representative MST ONLY

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Headquarters: San Francisco
URL: 15five.com

To apply: Fill out the form on this page: https://jobs.lever.co/15five/204d4c33-5120-43a6-8a91-42fd276b9274

Posted 15Five: Customer Support Representative MST ONLY on November 25, 2018 via

15Five: Customer Support Representative Denver Greater Area ONLY

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Headquarters: San Francisco
URL: 15five.com

To apply: Fill out the form on this page: https://jobs.lever.co/15five/204d4c33-5120-43a6-8a91-42fd276b9274

Posted 15Five: Customer Support Representative Denver Greater Area ONLY on November 25, 2018 via

15Five: Customer Support Representative MST and PST

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Headquarters: San Francisco
URL: 15five.com

To apply: Fill out the form on this page: https://jobs.lever.co/15five/204d4c33-5120-43a6-8a91-42fd276b9274

Posted 15Five: Customer Support Representative MST and PST on November 25, 2018 via

OneSky Remote Customer Success Engineer (Europe)

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Headquarters: Hong Kong
URL: https://www.oneskyapp.com

To apply: Send a resume to ruby@oneskyapp.com

Posted OneSky Remote Customer Success Engineer (Europe) on November 22, 2018 via

Crimson Education Customer Service & Inside Sales Associate

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Headquarters: Auckland, New Zealand
URL: www.crimsoneducation.org

• On time and quality service delivery – making sure it all happens as planned, and fixing any issues along the way
• Customer satisfaction – a great experience through the service delivery process
• Successful customer outcomes – we deliver on our commitments
• Candidates will need to work Mon-Fri, 11am-7pm – some flexibility is required for occasional weekend client needs

• A background in customer service/account management/inside sales
• A consistent track record of delivering excellent service to customers
• The ability to handle difficult customers or situations and demonstrate successful resolutions
• Has experience working on a team with cross functional peers
• Strong verbal and written communication skills
• Exceptional organizational and time management skills with proven ability to prioritize and work efficiently in a fast-paced environment
• Self-motivated, energetic and upbeat
• Happy to work remotely or from our LA office 

To apply: Send your resume to a.allfree@crimsoneducation.org or appy online here https://boards.greenhouse.io/crimson/jobs/4119547002

Posted Crimson Education Customer Service & Inside Sales Associate on November 21, 2018 via