How does remote work help you better service your clients and customers?
Company Interview with Fraser, Global Head of Marketing at AnswerConnect
Having a distributed workforce model means that we can provide uninterrupted service for our customers. As a 24/7 live answering service, it is critical that we answer the calls of our customers on time, every time.
A distributed workforce with powerful call routing allows us to do just that. Unlike other answering services, having our employees work remotely means we are not vulnerable to service outages, local holidays, or natural disasters. We are fully staffed across the US and UK time zones to cover calls 24/7, which helps us deliver a better service.
Friday newsletters, instant access to HR, & the use of GIFs in comms, Fraser and the AnswerConnect team could write a book on remote work best practices. Check out the process of how they make it all work.
Read full interview from Company Interview with Fraser, Global Head of Marketing at AnswerConnect.
Company Interview with Corine, co-founder of Sike Insights
Meeting on Zoom has made the world so much more accessible! We’re able to regularly talk to our beta customers in the UK and Australia; sometimes, we have client calls from Southern America and South Africa.
With everyone working at home, folks are a lot more generous with their time. I’d say it’s become a lot easier to ask for 15-minutes to chat, and we’ve really benefited from the knowledge-sharing because of it. Remote work has really opened the world for us.
Class is in session! Corine and her team have been studying how to incorporate remote work in their startup for months. Learn about the effective remote work practices she and the team are implementing in their new company.
Read full interview from Company Interview with Corine, co-founder of Sike Insights.
Interview with Shelly, CEO of Fire Engine RED & remote work pioneer
Our clients have benefited from our ability to hire top talent, no matter where they live.
For example, here’s what one of our clients, Wes Waggoner, associate vice president for enrollment management at Southern Methodist University, said when asked what it’s like to work with our fully remote company:
I want the best people working on my [student] search program, not just the best people who live or will live in the same city. If that means a team who chooses to live around the world for their own needs, lives, and situations, then that reassures me the best talent will help SMU achieve its goals.”
Twenty years ago, Shelly started one of the first all-remote U.S. companies. See how remote work has given Fire Engine RED a competitive advantage & the four most important words in the employee handbook.
Read full interview from Interview with Shelly, CEO of Fire Engine RED & remote work pioneer.