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Small Improvements Business Development Manager

via

Headquarters: Berlin
URL: https://www.small-improvements.com/

Help us make work a better place! We provide 750 companies worldwide with a feedback platform so their employees can learn from each other and grow professionally. SoundCloud, Zapier, Strava, Duolingo and many more use our SAAS solution company-wide — from the intern to the CEO.

In an continuing effort to expand our customer base, we are looking for a business developer to assist us in working with prospects and customers alike.

This position is remote – you can work anywhere in the US EST timezone.

What you’ll do

We’re a company of 35 people in Berlin and the US and looking to grow. Our product is a performance feedback platform rolled out company-wide from the intern to the CEO. Our clients’ staff use it to give and receive feedback about their work, to set goals and objectives, organize one-on-one meetings, and to praise each other for a job well done.

We’ve got a very strong customer team in place, and want to get even better at showcasing our product, working with prospects, and ensuring a smooth roll-out. We’re not a super salesy organization, but are looking to increase the awareness of our tool. So if you are interested in making a difference in a fast-paced and international environment, this could be for you!

The job will focus on three major aspects:

Help convert leads into happy customers: Our pipeline is full so you’ll be busy. Our initial discovery demos with prospects are an essential gauge to determine whether our solution is the right fit for their needs. You’ll learn to understand the mindset of the HR professional, be a great listener, and never over-promise. This is a people business and our job is more guide than pitch.
Generate new leads: The pipeline could always be fuller! You’ll work closely with Marketing as they nurture leads upstream, actively looking for ways to connect the dots within our inbound strategy. You’ll occasionally attend events we sponsor, you’llinnovate on our existing processes, workflows and sales collateral, and you’ll help with competitor analysis to improve our targeting.
Ensure customers are happy beyond the purchase: Our dedicated customer success and support teams are in charge of retention and happiness. You’ll help by making the onboarding handover smooth, and offer semi-regular check-ins to ensure we close our feedback loop.
And more! We love people who are well-rounded and have many strengths. Sales, Success, & Support work very closely with each other – so you can expect to spend some time in another team learning about the product and space too. Beyond the core responsibilities you’re welcome to grow into other areas, and are heavily encouraged to help shape the direction of the product! If you want to spread your wings, then we can help you fly.

Who we’re looking for

You don’t have to tick all the boxes, but we are looking for someone quite special that embodies most of the following:

You have at least 2 years B2B sales experience.
You are dynamic, think outside the box, and go the extra mile.
You have business acumen. You don’t need to have an MBA, but you should be able to understand how companies work and be able to identify what an opportunity or a company on an upwards trajectory looks like.
You have a strong interest in HR and the future of work (and ideally previous experience in the space). Our customers include some of the most innovative and forward thinking people and culture leaders around the world, and this absolutely key for someone to be successful in this role.
You’re a go-getter. If you think something isn’t working and could be improved, fix it! You strive to be the change you seek and like to experiment.
You are interested in SaaS and the online world in general, and you’re tech savvy and a quick learner.
You speak English fluently and write well and concisely
Also, you should be comfortable working remotely. Most Small Improvers work from the HQ in Berlin, including part of the Sales team. We won’t ask you to be available super early to be able to join cross-timezones calls, but you need to be comfortable being flexible to a certain extend (and Berlin people are flexible too, of course). Also, we all make a concerted effort to stay connected and overshare as much as possible, but working without the regular “water cooler talks” is not for everyone. You’ll always need to find new ways to reengage and connect with HQ people, and to be comfortable with managing your own time and workload.

More reasons to work at SI

We’re international: We’re based in Berlin and sell mainly to the US, Australia and the UK. Our staff of 35 hails from 16 countries (all our written communication is in English)
We're self-funded — our only "investors" are our amazing customers who have helped us grow our customer base largely through word of mouth.
We invest in our people. You’ll get a learning & development budge and days off for attending conferences
We’re serious about our open and tolerant company culture, and we believe diversity makes our culture and our product better.
We frequently ship new features and focus on quality product rather than on aggressive sales. Also, there are very few regular meetings, and processes are kept to a bare minimum. Need to improve some process? Just do it!
You’re invited to visit our Berlin head office for three weeks once a year and we cover the costs. Take an office tour.
We want to do well by doing good, so we turn down dodgy clients and donate 2% of our profits to charity.
And we love to travel! Take a look at our last company trip.