Gymflow
Gymflow is an founder led bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control. We're on a mission to make fitness businesses run smoother and grow faster.
Weâre a fully remote company with 9 high performing team members spread all over Europe. Weâre looking for someone to join our passion for building outstanding products and helping small business owners.
Weâre hiring a Customer Onboarding & Support Specialist to:
Youâll be joining a small, focused team where your impact is immediate and visible.
Client Onboarding & Training (40%)
Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Customer Support (30%)
Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (15%)
Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Product Demos (10%)
Occasionally run live demos for prospective customersâfocused on solving their business pain, not pitching features.
Voice of the Customer (5%)
Flag product issues, trends, and friction points to the engineering and product teams.
Intercom · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase
Posted Gymflow Customer Onboarding & Support Specialist on July 9, 2025 via
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