FeedOtter Customer Success Strategist

Headquarters: Manhattan, KS
URL: https://www.feedotter.com

• Conduct Zoom screen-share trainings and demos of our product
• Introduce new features and best practices to customers via email sends, webinars, and videos
• Ensure customers accounts are working 100% and proactively reach out if errors are detected
• Identify opportunities for customer stories and testimonials and liaise to marketing
• Repond to customer questions via email, Drift Chat, and Zoom meeting
• Work with our email designer to generate and implement custom HTML emails for clients
• Ensure that customers continue to love us for our support
• Grow our library of training materials via blog posts, knowledge base articles, and tutorial videos related to email marketing topics

• Email marketing and/or customer support experience
• 1+ years experience working in marketing, sales, customer success, or support at an software-as-a-service (SaaS) platform
• Strong written and verbal communication skills
• Bachelor’s degree in English, Communications, Business, Computer Science or a related field

• Experience with Marketo, Pardot, Eloqua, MailChimp or other marketing automation software
• Knowledge of basic HTML code and/or HTML email design coding technqiues

• Work from anywhere (we’re 100% remote)
• Occasional travel, such as quarterly on-site meetings
• Health & Dental insurance
• Unlimited vacation
• Equipment allowance 

To apply: https://www.feedotter.com/customer-success-strategist/