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FeedOtter Customer Success Strategist

via

Headquarters: Manhattan, KS
URL: https://www.feedotter.com

FeedOtter is an email marketing software company used by Facebook, Adobe, and top brands to automate and streamline email creation and delivery.

We are hiring a dedicated Customer Success Strategist to be responsible for supporting our customer through the entire customer life cycle.

*This is a full-time remote position based in the US only.

Responsibilities Include:

Conduct Zoom screen-share trainings and demos of our product
Introduce new features and best practices to customers via email sends, webinars, and videos
Ensure customers accounts are working 100% and proactively reach out if errors are detected
Identify opportunities for customer stories and testimonials and liaise to marketing
Repond to customer questions via email, Drift Chat, and Zoom meeting
Work with our email designer to generate and implement custom HTML emails for clients
Ensure that customers continue to love us for our support
Grow our library of training materials via blog posts, knowledge base articles, and tutorial videos related to email marketing topics

Preferred skills and interests:

Email marketing and/or customer support experience
1+ years experience working in marketing, sales, customer success, or support at an software-as-a-service (SaaS) platform
Strong written and verbal communication skills
Bachelor’s degree in English, Communications, Business, Computer Science or a related field

Bonus skills (not required and willing to teach)

Experience with Marketo, Pardot, Eloqua, MailChimp or other marketing automation software
Knowledge of basic HTML code and/or HTML email design coding technqiues

Benefits