Olo Engineering Manager, Developer Support

via Stackoverflow Jobs

At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. We’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!

The Developer Support engineering team at Olo supports our partners in their efforts to integrate with our platform. Whether it be an agency building bespoke web and mobile ordering apps for our restaurant brands, a restaurant marketplace integrating to our platform to gain access to Olo customer restaurants, restaurant technology partners building POS or loyalty platform integrations, or a third party ordering platform provider who is building a delivery capability via Olo’s Dispatch delivery brokerage service, third party developers are key components of Olo’s success.

The Olo Developer Support team consults with third party developers to educate them on our APIs, investigates problems reported by partners during their integration and certification, provides timely responses to questions during an integration project, facilitates access to test environments as well as our production environment, develops ongoing improvements to the Developer Portal web application that is used by partners to gain access to API documentation and manage API keys, and provides API documentation updates as needed.

As Engineering Manager, you will lead a team of talented developer support engineers in their efforts to deliver an exceptional integration experience to our technology partners.  At Olo we value outcomes over output, and seek a leader who can help us understand the broader needs of our partners and deliver the support, tooling, and documentation necessary to meet those needs. You will help develop and align the team’s vision, guide their execution, remove impediments to the team’s progress, and coach them to develop and grow both their skills and impactfulness. You will foster a culture of collaboration, communication, accountability, skill sharing, belonging, mutual respect, and curiosity.

We expect our Engineering Managers to be seasoned engineers with the technical experience to both guide and challenge their teams. As a servant leader, your focus will be on facilitating strong team outcomes, hiring and developing engineering talent, and ensuring that we are delivering an exceptional service to our technology partners. While your primary focus will not be one of designing and developing software, we expect our engineering managers to have a strong software development foundation to be able to effectively guide their teams. As such we expect you to have demonstrable experience in software development that spans architecture and design, coding, quality best practices, and production operational concerns.

Our technology stack is rooted in .NET and SQL Server running in an AWS infrastructure, and we leverage modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Datadog, and Sumo Logic, as well as heavy use of OSS.
This is a full-time position. Candidates may work at Olo’s headquarters in New York City’s Financial District, or remotely from anywhere in the U.S. In fact, more than 75% of our engineering team is remote!

Desired Experience

  • A  passion for computing that extends beyond work

  • At least 8 years of software development experience with a progression to a senior technical level

  • At least 2 years of engineering management experience under an Agile operational model

  • Demonstrated ability to build and mentor a high performance team while seeking continuous improvement

  • Ability to translate business priorities into viable technology or process solutions, and deliver

  • Experience developing realistic project plans, managing stakeholder expectations, and tracking team execution

  • Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)

  • Experience managing distributed teams consisting largely of remote engineers

  • BS degree in a technical field of study, or equivalent practical experience

  • Excellent English writing and verbal communication skills

  • Legal right to work in the U.S.

Beneficial Experience

  • Experience in a technical support or developer support role

  • Experience with technical writing in a software environment

About Olo

Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 300 restaurant brands across 70,000 locations. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded guest interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded websites and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, over 100 million consumers use Olo to order ahead or get meals delivered from the restaurants they love. Customers include Applebee’s (DIN), Chili’s (EAT), Denny’s (DENN), Five Guys Burgers & Fries, Jamba Juice (JMBA), Noodles & Company (NDLS), Red Robin (RRGB), Shake Shack (SHAK), sweetgreen, Wingstop (WING), and more. SKIP THE LINE®

You can work at Olo’s headquarterson the 82nd floor of One World Trade Center or remotely from anywhere in the U.S. In fact, more than two-thirds of our engineering team is remote!

We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map:https://www.olo.com/images/culture.jpg.

We encourage you to apply! 

At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle. 

Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!

Posted Olo Engineering Manager, Developer Support on October 22, 2019 via Stackoverflow Jobs

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