Shift4 Enterprise Account Management Director

Overview

Summary

We are seeking an Enterprise Account Management, Director to lead and deepen relationships with our largest, most complex enterprise merchants. This role sits at the intersection of customer success, relationship management, and strategic advisory, ensuring our enterprise clients realize maximum value from our payments platform over the long term.

This position is well-suited for a seasoned payments professional with deep FinTech experience, particularly within enterprise-scale e-commerce and card-not-present (CNP) environments. You will serve as a trusted partner to some of the most sophisticated merchants in the industry, guiding them through complex payment ecosystems while advocating for their needs internally.

Responsibilities

• Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
• Act as the primary point of contact and escalation owner for complex, high-impact accounts
• Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
• Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
• Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
• Proactively identify risks to account health and drive mitigation strategies
• Conduct regular business reviews focused on performance, value realization, roadmap
  
  Please mention the word **ASSURANCES** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Other remote programming jobs

• CommonLit, Sales Development Representative (January 29, 2026)
• Distro, Bookkeeper (January 28, 2026)
• Assist World, Personal Executive Virtual Assistant (January 28, 2026)
• Global Fishing Watch, Request for Proposal Policy review on Brazil’s Vessel Data Reporting (January 28, 2026)
• Sprinto, Search Engine Optimisation Intern (January 28, 2026)
• Zimperium, Customer Success Manager Brazil (January 28, 2026)
• OpenRouter, Security Engineer (January 28, 2026)

Find a remote job

Don't miss out on your dream job, get the best remote jobs in your inbox every day!