Tokyo Academics Operations Manager

Headquarters: Tokyo, Japan
URL: https://www.tokyoacademics.com/

• Developing and executing operational and customer success processes
• Be the operational head of one of our educational divisions, online vocabulary lessons (managing a team of 5-8 teachers)  
• Supporting our students/parents on daily basis with the help of 3 community managers, a team of virtual assistants, and the management team 
• Meeting with potential students and parents to explain and sell our services 
• Collaborating with the management team to improve our current service offerings as well as launch new ones
• Collaborating with our developer on improving our current platform as well as launching new features
• Training your team to reach higher operational and sales performance

• You have 3+ years of experience in a past operational, HR, or customer success role
• You have prior experience hiring and managing a team, preferably in a remote environment
• Your have prior experience setting up new processes, documentation, and KPIs
• You have experience in marketing or have a strong interest in learning more about the industry 
• You are a people person and an excellent communicator with both internal and external parties
• You thrive in a fast paced, rigorous environment 
• You are results oriented 
• You are a native speaker of English
• You have strong written communication skills 
• Experience working in the field of education preferred but not required 
• Ability to speak/read/write in Japanese is a plus 

• Full-time remote job (with the possibility of travel to Japan a few times per year)
• Join a growing bootstrapped company with a lot of potential for growth
• Bonuses based on company growth 
• Autonomy to implement ideas and have a significant impact
• 20 days of paid time off per year

To apply: [email protected]