EasyLlama Revenue Operations Manager

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.

With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.

At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.

Our CORE values

DRIVE is how we work at EasyLlama. Weʼre Doers, Resourceful,
Impactful, Valued Partners, & Excellence-Focused.

• We are Doers. We proactively make things happen.

• We are Resourceful. We treat time, money, and energy as valuable.

• We are Impactful. We prioritize what matters.

• We are Valued Partners. We put customers & teammates first.

• We are Excellence-Obsessed. We always deliver excellent work.

From CEO to newest hire, DRIVE asks us to take ownership, solve
problems, prioritize what matters, support teammates, and deliver high-
quality work.

When we live these values, our product choices, customer interactions,
hiring, and promotions all help us live out our mission: to build safer and
more productive workplaces.

About the Role:

We’re hiring a Revenue Operations Manager to own and elevate revenue reporting across Sales and Customer Experience. This role will be responsible for delivering accurate, timely, and trusted insights that help GTM leadership understand performance, forecast confidently, and improve execution.

This role requires deep expertise in HubSpot reporting, strong analytical skills, and operational discipline. You’ll partner closely with Sales, CX, and leadership to define KPIs, build dashboards, maintain recurring reporting cadences, and ensure data-driven decision-making across the business.

Note: This is an individual contributor role with no direct reports.

Key responsibilities:

GTM Reporting & Insights

• Serve as the HubSpot reporting expert and owner of revenue performance dashboards

• Build and maintain reports across the full funnel including lead conversion, pipeline health, win rates, deal velocity, retention, and churn

• Partner with GTM leaders to define KPIs and ensure reporting reflects agreed-upon definitions and methodology

• Deliver ad hoc reporting requests with clear documentation of filters, logic, and assumptions

• Turn recurring reporting requests into scalable dashboards and repeatable processes
  

Sales Performance Reporting & Cadences

• Produce and distribute a daily Sales Waterfall report to provide visibility into closed-won performance

• Build and maintain monthly AE scorecards, including quota attainment, pipeline coverage, and key activity metrics

• Support leadership reporting needs including monthly business reviews and performance summaries

• Identify trends, bottlenecks, and opportunities through funnel analysis and performance reporting
  

Commissions & Operational Reporting

• Own the monthly Sales and CX commission process end-to-end, ensuring accurate and timely payouts

• Maintain commission logic, rate tables, eligibility rules, and exceptions

• Validate CRM data before calculations and provide deal-level transparency for Sales and CX team members

• Prepare monthly commission summaries for leadership review and approval

• Document commission processes clearly and respond to commission-related questions with clarity and professionalism
  

Process Ownership & Documentation

• Own RevOps request intake and ticketing processes to ensure requests are tracked, prioritized, and delivered on time

• Build and maintain SOPs, documentation, and repeatable workflows to ensure reporting is consistent and scalable

• Maintain internal performance recognition reporting and publish monthly updates highlighting top performers

Who You Are:

• You’re a highly capable, self-motivated operator who takes ownership without needing heavy oversight. You’re energized by solving ambiguous problems, digging into data, and building repeatable reporting processes that make teams more effective. You take pride in accuracy, follow-through, and delivering work that leadership can trust.

• You’re the kind of person who sees a gap in reporting and fixes it, before anyone has to ask.

Required

• 3+ years of experience in Revenue Operations, Sales Operations, Business Analytics, or a similar role

• Strong experience building dashboards and reporting in HubSpot

• Advanced Excel/Google Sheets skills (pivot tables, complex formulas, data modeling)

• Strong understanding of pipeline metrics, forecasting concepts, and funnel performance

• Ability to translate data into clear insights and recommendations for stakeholders

Strong attention to detail and high standards for accuracy and documentation

Preferred

• Experience with SaaS metrics (ARR, MRR, churn, retention, CAC, LTV)

• Familiarity with commission structures and incentive compensation processes

• Experience building recurring reporting cadences for leadership (weekly/monthly/QBRs)

• Experience with BI tools (Tableau, Power BI, Looker, Mode, etc.)

• SQL experience is a plus

Core Competencies

• Expert-level HubSpot reporting and dashboard creation

• Strong analytical thinking and problem-solving skills

• Ability to manage deadlines and recurring deliverables reliably

• Excellent communication and stakeholder management

• Highly organized, process-driven, and documentation-oriented

• Comfortable working cross-functionally in a fast-moving environment

What Success Looks Like

• HubSpot dashboards and reports are trusted as the source of truth

• Leadership has consistent visibility into pipeline, bookings, and performance trends

• Commission reporting is accurate, transparent, and delivered on time

• Reporting is standardized, repeatable, and clearly documented

• GTM teams receive actionable insights that lead to measurable performance improvements

Interview Process:

• Recruiter Screen

• Hiring Manager Interview

• Case Study

• Cross Functional Team Interview

• Final / Culture Fit Interview

How We'll Take Care of You:

• Base Annual Salary: $130,000 - $140,000

• Bonus Potential

• Flexible, fully remote environment

• Competitive employer-sponsored health insurances

• 401(k) + company matching

• Professional development reimbursements

• Quarterly remote work stipend

The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states:

AR - Arkansas
AZ - Arizona
CA - California
CO - Colorado
CT - Connecticut
FL - Florida
IL - Illinois
LA - Louisiana
MA - Massachusetts
MI - Michigan
MN - Minnesota
NE - Nebraska
NJ - New Jersey
NY - New York
NC - North Carolina
OH - Ohio
OR- Oregon
PA - Pennsylvania
TN - Tennessee
TX - Texas
UT - Utah
VA - Virginia
WA - Washington
WI - Wisconsin

*EasyLlama reserves the right to change the list of approved states at anytime.

To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!

At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.