Timescale, Inc. Technical Support Engineer

We need extraordinary support engineers to join our team.

The right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases and PostgreSQL, and have or be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position and can be located anywhere in the world (excluding North America).

Responsibilities

• Create successful customers through outstanding responsiveness, consultative interactions, and follow-through. 


• Work in a dynamic startup and team, requiring the ability to shift focus quickly.


• Help with all stages of customer journey, from pre-sales to long-term production deployments.


• Continually improve, optimize, and evolve support systems and processes.


• Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.

Requirements

• Bachelor’s degree in computer science or equivalent experience.


• PostgreSQL expert at scale: administration, data modeling, query optimization


• Experience with Kubernetes preferred.


• Experience as a technical support professional with external customers.


• Strong aptitude to understand and learn new software products.


• Know TimescaleDB! You should download and test it out before you apply.


• Strong verbal and written English communication skills.

Benefits

• Remote-first culture


• Stock options


• Flexible PTO and family leave


• Educational self-improvement benefits


• Awesome coworkers

Time series is everywhere, and Timescale is helping developers and companies make sense of it.

Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, SaaS services, finance and crypto, utilities, gaming, telecom, ad tech, oil & gas, logistics, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring, IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on-premise, and cloud deployments.

The Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.