PointClickCare UX Researcher Canada

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

The UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful.

• Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate.
• Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively. 
• This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies.
• They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases.  
• Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices.
• Other duties as assigned.

• Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed.
• Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes.
• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field.
• Experience as a user experience researcher or similar role with a customer focus.
• Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience.
• Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches.
• Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics.
• Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud.

• #LI-AT2

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.