Washing State Pharmacy Association Work from Home Customer Service Assistant

Job overview

We are looking for a reliable virtual assistant to provide high-quality administrative support for day-to-day operations. The ideal candidate will have excellent time management skills, communication skills, and the ability to prioritize various administrative tasks. Responsibilities include email management, scheduling appointments, data entry, and assisting with social media management across multiple platforms.

This position is perfect for a small business owner or team that needs efficient support without requiring a full-time employee. Candidates with experience in project management, bookkeeping, or content management are encouraged to apply.

Key responsibilities

• Manage administrative tasks. Provide administrative support including data entry, email management, and preparing documents.
• Coordinate schedules. Assist with scheduling appointments, organizing calendars, and booking travel arrangements.
• Handle phone calls. Answer and manage incoming calls and respond to inquiries.
• Support social media management. Monitor social media platforms, schedule posts, and engage with followers.
• Perform bookkeeping. Manage simple bookkeeping tasks like invoices, receipts, and expenses.
• Assist with market research. Conduct market research to support business projects and growth strategies.
• Organize contact lists. Maintain accurate contact lists and databases for seamless communication.
• Support customer service. Respond to customer inquiries and ensure customer satisfaction through timely follow-up.
• Create and manage content. Assist with graphic design, content management, and administrative tasks to support marketing efforts.

Qualifications and skills

• Educational background. A high school diploma is required; a bachelor’s degree in a related field is preferred.
• Work experience. Proven experience as an administrative assistant, personal assistant, or virtual assistant.
• Technical skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM software, and project management tools like Trello.
• Social media skills. Experience managing social media accounts and platforms like LinkedIn and Facebook.
• Organizational skills. Exceptional time management skills and the ability to prioritize various administrative tasks.
• Communication skills. Strong verbal and written communication skills are needed for effective collaboration with team members and clients.
• Problem-solving. A proactive approach to handling issues and providing solutions.
• Adaptability. Ability to work independently in a remote work environment while multitasking.
• Certifications. Certifications in virtual assistant qualifications, project management, or digital marketing are a plus.