The Singleton Group Work from Home Customer Service Representative

THE JOB POSITION IS FOR CANDIDATES THAT LIVE WITHIN THE UNITED STATES OF AMERICA. 

My name is Lance Bridges, CEO of Superior Roustabout Service and Co-Owner of The Singleton Group Inc., and I am seeking a highly motivated and customer-focused individual to join our growing team as a Work from Home Customer Service Representative. In this fully remote role, you will serve as the first point of contact for our clients, delivering exceptional support and ensuring a positive customer experience with every interaction.

•  I AM ONLY ACCEPTING EMPLOYEES THAT CURRENTLY LIVE IN THE UNITED STATES OF AMERICA.

Salary: 

$1,000 Weekly

Key Responsibilities:

- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.
- Resolve customer issues, answer questions about products and services, and provide appropriate solutions in a timely fashion.
- Maintain accurate and detailed records of customer interactions using our CRM systems.
- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
- Stay up to date with product knowledge, policies, and procedures to provide accurate and helpful information.
- Meet or exceed daily performance metrics and quality assurance standards.

Required Qualifications:

- High school diploma or equivalent; additional education or customer service certifications are a plus.
- Previous experience in a customer service role, preferably in a remote setting.
- Excellent written and verbal communication skills.
- Strong computer literacy, including proficiency in common business software and web-based applications.
- Ability to multitask, prioritize work, and manage time effectively in a self-directed remote environment.
- A quiet, distraction-free workspace and high-speed internet connection.

Preferred Qualifications:

- Experience with CRM or help desk software such as Zendesk, Salesforce, or similar platforms.
- Bilingual abilities are a plus, but not required.

The Singleton Group Inc. offers a supportive virtual work environment, growth opportunities, and a team-oriented culture. Join us to help provide outstanding service to our valued customers while enjoying the flexibility of working from home.